Alexa Kessel
Wallingford,CT
Summary
Results-driven professional with almost 10 years of experience in enhancing operational efficiency and achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for adapting to evolving needs and working extremely well in fast paced, high-stress situations. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
Manchester, CT
03.2016 - Current
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Implemented improvements that enhanced operational efficiency and reduced wait times.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and maintained positive customer relationships to drive repeat business.
- Ensured compliance with health and safety regulations to maintain a safe work environment.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Intern
Hartford Hospital
Hartford, CT
01.2025 - 05.2025
- Collaborated in the design and implementation of the Orange Bracelet Initiative to enhance postpartum patient care.
- Designed and developed comprehensive training PowerPoints for hospital and EMS staff.
- Designed and produced informative pamphlet to enhance awareness of the Orange Bracelet Initiative and associated postpartum complication warning signs.
- Analyzed statistics on postpartum complications and maternal mortality rates to enhance project outcomes.
- Analyzed problems and worked with teams to develop solutions.
- Enhanced project visibility by maintaining up-to-date project status reports.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Intern
Special Olympics Connecticut
Hamden, CT
09.2024 - 12.2024
- Contributed to growth in program planning, implementation, and evaluation, allowing the program to reach further healthcare professionals on how to treat individuals with intellectual disabilities.
- Supported the creation of Special Olympics Connecticut (SOCT) Community Health Workers (CHW) training to be utilized to train CHWs throughout Connecticut.
- Identified organizations and external partners that utilize and employ CHWs.
- Proofread and updated CHWs facilitator guide for ease of training delivery.
- Proofread and updated CHWs participant guide with local data and athlete stories.
- Proofread and updated CHWs training PowerPoint to reflect local resources and data.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Intern
Mi Casa Family Services
Hartford, CT
01.2023 - 06.2023
- Assisted in case management and outreach programs for Maternal and Child Health.
- Conducted research for various projects (e.g. created a binder of resources to be utilized by the community), leading to well-informed decisions and successful outcomes.
- Supported case managers by organizing client files and maintaining data integrity in systems.
- Collaborated with team members to update and implement milestone worksheets for clients.
- Assisted in home visits for in-person support of clients and evaluated necessary resources.
- Researched local resources to improve referral networks for client support services within multiple sectors of the program.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Education
Master of Science - Public Health
University of Saint Joseph
West Hartford, CT05-2025
Bachelor of Science - Public Health
University of Saint Joseph
West Hartford, CT05-2023
Skills
- Team leadership
- Staff training
- Team management
- Strategic planning
- Decision-making
- Time management
- Resource allocation
- Customer engagement
- Problem-solving
- Communication skills
- Employee onboarding
- Adaptability
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Limited Working
Interests
- Avid Reader
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Music
- I like working with my hands and fixing things
Timeline
Intern
Hartford Hospital
01.2025 - 05.2025
Intern
Special Olympics Connecticut
09.2024 - 12.2024
Intern
Mi Casa Family Services
01.2023 - 06.2023
Manager
Dairy Queen Grill & Chill
03.2016 - Current
Master of Science - Public Health
University of Saint Joseph
Bachelor of Science - Public Health
University of Saint Joseph