Alexa Kjelland
Fargo,ND
Summary
Dynamic and personable professional with strong customer service experience. Skilled in communication, active listening, time management, and building meaningful relationships with diverse clientele. Bilingual in English and Spanish, with the ability to create welcoming and inclusive environments. Reliable, adaptable, and dedicated to providing exceptional service while contributing to team success.
Overview
6
6
years of professional experience
Work History
Sales Associate
Mint and Basil
Fargo, ND
03.2026 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Airport Customer Service Agent
Envoy
Fargo, ND
07.2022 - Current
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Assisted with baggage check-in and tagging for customers.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Assisted passengers with inquiries, resolving issues to enhance overall travel experience.
Office Coordinator and Dance Teacher
Micaiah's Studio of Ballet
Valley City, ND
08.2020 - 07.2022
- Organized files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow.
- Delivered helpful and kind customer service to guests.
- Produced and distributed memos, newsletters, and other forms of communication.
Education
High School Diploma -
Valley City High School
Valley City, ND05-2021
Skills
- Fluent in Spanish
- Time management
- Active listening
- Communication skills
- Attention to detail
- Organizational Skills
- Team collaboration
- Customer Service
Timeline
Sales Associate
Mint and Basil
03.2026 - Current
Airport Customer Service Agent
Envoy
07.2022 - Current
Office Coordinator and Dance Teacher
Micaiah's Studio of Ballet
08.2020 - 07.2022
High School Diploma -
Valley City High School