Summary
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Monica Ventura

GLENARDEN,MD

Summary

Dynamic professional with a proven track record at TJX Companies, excelling in customer service and teamwork. Skilled in problem-solving and time management, I enhanced customer satisfaction through exceptional service and effective communication. Experienced in bilingual translation, fostering engagement and understanding in diverse environments. Committed to driving results and building lasting relationships.

Work History

Sales Associate

TJX Companies
  • Assisted customers in product selection and answered inquiries to enhance shopping experience.
  • Collaborated with team members to achieve daily sales goals and improve service quality.
  • Engaged in continuous training on product knowledge and sales techniques for skill development.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Translator and Interpreter

Seabrook Elementary School
  • Adapted learning resources to improve student engagement and comprehension across different classroom environments.
  • Enhanced understanding between educators and non-English speaking families through interpretation at parent-teacher meetings.
  • Collaborated with educators to create bilingual materials enhancing student language skills.
  • Translated documents from English to Spanish.

Translator and Interpreter

James Mckendry Elementary School


  • Interpreted spoken and written languages other than English and vice versa.
  • Translated educational materials to enhance student comprehension and engagement in diverse classrooms.
  • Provided verbal summaries of non-English documents for immediate use.
  • Assisted teachers in developing bilingual resources to support language acquisition among students.
  • Interpreted during parent-teacher conferences, facilitating effective communication between educators and non-English speaking families.

Education

High School Diploma -

Duval High School
Lanham, MD

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Verbal/written communication
  • Client service
  • Professional demeanor
  • Friendly and outgoing
  • Task prioritization
  • Fluent bilingualism
  • Effective communication techniques
  • Cultural awareness
  • Strong vocabulary skills
  • Excellent listening
  • FLUENT IN Spanish
  • Document translation
  • Student assistance
  • Parent education

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

TJX Companies

Translator and Interpreter

Seabrook Elementary School

Translator and Interpreter

James Mckendry Elementary School

High School Diploma -

Duval High School

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Monica Ventura