ALEXA LYNN BAZAN
Rio Grande City,TX
Summary
Dynamic and detail-oriented Dispatcher at West Valley EMS, recognized for exceptional problem-solving and customer service skills. Proven ability to manage high call volumes efficiently while maintaining accuracy in data entry. Adept at fostering strong client relationships and enhancing operational performance through effective communication and conflict resolution.
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Overview
2
2
years of professional experience
4
4
Certification
Work History
Dispatcher
West Valley EMS
Rio Grande City, TX
01.2025 - Current
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to non-emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services.
- Leveraged strong communication skills to build relationships with clients.
- Coordinated with cross-functional teams on projects and initiatives.
- Utilized problem solving techniques to resolve conflicts between departments.
- Generated detailed reports summarizing project status, milestones, and timelines.
EVV Specialist
Nuestro Sagrado Corazon
Rio Grande City, TX
10.2023 - 10.2024
- Implemented strategies to improve performance, accuracy, and quality.
- Developed and implemented training materials for staff to enhance service quality and operational efficiency.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Assisted in coordinating community outreach programs, increasing organizational visibility and engagement.
- Researched industry standards to inform strategic planning and elevate organizational performance benchmarks.
- Maintained accurate records of client interactions, contributing to improved data management systems.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Education
Certificate - Emergency Medical Technician Basic
South Texas College
McAllen, TX12-2025
Certificate - Emergency Medical Dispatcher
IAED
Online05-2025
Associate in Arts (A.A.) - Kinesiology
South Texas College
McAllen12.2024
Associate of Science - Petroleum Engineering
South Texas College
McAllen, TX12-2023
High School Diploma -
Roma High School
Roma05.2023
Skills
- Attention to detail
- Customer service
- Problem-solving
- Equipment management
- Time management
- Data entry
- Customer relationship management
- Conflict resolution
- Active listening
- Decision-making
- Stress tolerance
- Dispatch software
- Prioritizing calls
- Customer relations
- Database maintenance
- Incident reporting
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Workflow prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
- Collaborated with team of 100+ individuals in the development of Betagro.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Documentation - Ensured charting accuracy through precise documentation.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Certification
- BLS American Red Cross
- Emergency Medical Technician Basic
- Emergency Medical Dispatch
- HHSC EVV
- Personal Trainer
- ServSafe
- TABC and Food Handlers
- Substitute Teacher
languages
ENGLISH Native
SPANISH Native
ITALIAN Intermediate
GERMAN Conversational
Timeline
Dispatcher
West Valley EMS
01.2025 - Current
EVV Specialist
Nuestro Sagrado Corazon
10.2023 - 10.2024
Certificate - Emergency Medical Technician Basic
South Texas College
Certificate - Emergency Medical Dispatcher
IAED
Associate in Arts (A.A.) - Kinesiology
South Texas College
Associate of Science - Petroleum Engineering
South Texas College
High School Diploma -
Roma High School