ALEXA MALDONADO
Phoenix,US
Summary
Secure a responsible career opportunity to fully utilize my training and skills, all while making a significant contribution to the success of the company.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Southwestern Eye Center
Glendale, AZ
02.2024 - 08.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Maintained a high level of professionalism, adhering to ethical guidelines and regulatory standards within the field of ophthalmology.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
- Enhanced patient satisfaction by efficiently scheduling and coordinating ophthalmology surgeries.
Front Desk Agent
Residence inn by Marriott
Avondale
09.2021 - 01.2024
- Perform all check-in and check-out tasks, manage online and phone reservations, inform customers about payment methods and verify their credit card data, register guests collecting necessary information, welcome guests upon their arrival and assign rooms, provide information about the hotel, respond to clients' complaints, liaise with housekeeping staff, confirm group reservations and arrange personalized services.
Warehouse Supervisor
Amazon
Tolleson
10.2020 - 07.2021
- Receive and put away inventory, get customer orders ready and pack them up, load boxes into trucks for shipment, use scanners to read bar codes, troubleshoot problems, ensure product meets quality requirements.
Medical Receptionist
Happy Kids Pediatrics
Phoenix
11.2020 - 02.2021
- Checked patients in and out, collected co-payments, scheduled and followed up on appointments, managed office phone lines, communicated with medical staff, confirmed appointments, entered insurance and health history into database, delivered high-quality administrative and customer service.
Medical Receptionist
Phoenix Medical Group
Surprise
04.2020 - 10.2020
- Scheduled appointments, assisted patients with forms, maintained a clean reception area, processed billing and payments, used medical software, liaised with Medicare and private health funds, faxed and scanned documentation, comforted distressed patients, monitored and ordered supplies, organized meetings, maintained confidentiality.
Education
Bachelor of Science - Healthcare Administration
Arizona State University Tempe Campus
Tempe, AZ05.2025
High School Diploma -
Trevor G. Browne High School
Phoenix, AZ05.2018
Skills
- Hospitality service expertise
- Social perceptiveness
- Clerical duties
- Bilingual
- Customer Service
- Time management
- Communication skills
- Leadership
- Organization
- Team work
- Sale expertise
- Cash Handling
- Conflict resolution
Accomplishments
- Barrett Honors Society
- Deans List
- President's Award for Educational Achievement
- Led the Debate Team to regional championships in 2022
- National Society of Leadership & Success
Timeline
Patient Service Specialist
Southwestern Eye Center
02.2024 - 08.2024
Front Desk Agent
Residence inn by Marriott
09.2021 - 01.2024
Medical Receptionist
Happy Kids Pediatrics
11.2020 - 02.2021
Warehouse Supervisor
Amazon
10.2020 - 07.2021
Medical Receptionist
Phoenix Medical Group
04.2020 - 10.2020
Bachelor of Science - Healthcare Administration
Arizona State University Tempe Campus
High School Diploma -
Trevor G. Browne High School