Summary
Overview
Work History
Education
Skills
Timeline
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ALEXA MALLORY

Cape Coral,Florida

Summary

Experienced with managing patient accounts and resolving billing discrepancies. Utilizes strong analytical skills to ensure accuracy in financial record-keeping and claim processing. Knowledge of effective communication strategies to support patient inquiries and insurance coordination.

Overview

6
6
years of professional experience

Work History

Patient Account Representative

Orthopedic Center of Florida
10.2024 - Current
  • Provided exceptional customer service when addressing patient inquiries regarding their accounts, fostering positive relationships and prompt resolution of issues.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Logged charges and payments within office billing database.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked with customer to create debt repayment plan based on current financial condition.

Veterinary Receptionist

Roundtop Animal Hospital
01.2024 - 07.2024
  • Experience with the Impromed veterinary system for practice management and operations.
  • Processed electronic and cash payments for services rendered.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Maintained exam rooms between visits as well as common areas at end of day.

Property Manager/Private Housekeeper

Take Away The Blues Housekeeping Service
08.2019 - 07.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Provided detailed cleaning services for private residences and Air BNB rentals, leading to repeated booking requests from satisfied clients.
  • Facilitated smoother check-in process by ensuring properties were cleaned and ready well ahead of guest arrivals.
  • Disinfected and mopped bathrooms to keep facilities/properties sanitary and clean.

Assistant Teacher

UMC Daycare
06.2021 - 06.2023
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students Ages infant-5yrs.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.

Fast Food Cashier

Dunkin' Donuts
07.2019 - 08.2020
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.

Education

Medical Billing & Coding Associates Degree - Medical Coding & Reimbursment

Bryant And Stratton College
Buffalo, NY
06-2025

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Medical terminology
  • Insurance collaboration

Timeline

Patient Account Representative

Orthopedic Center of Florida
10.2024 - Current

Veterinary Receptionist

Roundtop Animal Hospital
01.2024 - 07.2024

Assistant Teacher

UMC Daycare
06.2021 - 06.2023

Property Manager/Private Housekeeper

Take Away The Blues Housekeeping Service
08.2019 - 07.2024

Fast Food Cashier

Dunkin' Donuts
07.2019 - 08.2020

Medical Billing & Coding Associates Degree - Medical Coding & Reimbursment

Bryant And Stratton College

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ALEXA MALLORY