Alexa Midcalf
Portland,OR
Summary
Dynamic professional with a proven track record at Club Rouge, excelling in high-volume bartending and exceptional customer service. Demonstrated ability to enhance customer satisfaction and resolve conflicts efficiently at MindRite, showcasing strong communication and problem-solving skills. Expert in cake decorating, ensuring meticulous attention to detail and creativity in design execution.
Overview
10
10
years of professional experience
Work History
Cake Decorator
Piece of Cake Bakery
Portland, OR
06.2024 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Bartender/VIP Hostess
Club Rouge
Portland, OR
09.2018 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Manager of a Cannabis Dispensary
MindRite
Portland, OR
01.2015 - 09.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
Education
High School Diploma -
Great Oak High School
Temecula, CA06.2011
Skills
- Strong communication skills
- Reliable and responsible
- Problem-solving abilities
- Bartending in high volume
- Excellent customer service skills
- Ability to keep work area clean and organized
- Cake decorating
- Ability to organize and complete tasks in a timely manner
- Quick learner/able to take constructive criticism well
Timeline
Cake Decorator
Piece of Cake Bakery
06.2024 - Current
Bartender/VIP Hostess
Club Rouge
09.2018 - 08.2024
Manager of a Cannabis Dispensary
MindRite
01.2015 - 09.2018
High School Diploma -
Great Oak High School