Alexa Montemayor
Buford,GA
Summary
Accomplished Manager with a proven track record at Chick-fil-A, enhancing operational efficiency and customer loyalty through expert team leadership and problem-solving skills. Specializes in cost control, safety improvements, and driving employee productivity. Holds ServSafe Certification and excels in verbal communication, ensuring high-quality service delivery and business success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager
Chick-fil-A
08.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Chick-fil-A
07.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
WNB Factory
01.2020 - 06.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Computer Skills
- Training and Development
- Scheduling and Coordinating
- ServSafe Certification
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Manager
Chick-fil-A
08.2023 - 05.2024
Manager
Chick-fil-A
07.2022 - 08.2023
Manager
WNB Factory
01.2020 - 06.2022
High School Diploma -
Mill Creek High School