Alexa Picon
4975 E Butler Ave Apt 141,CA
Summary
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Community Home Health Services
Fresno, CA
07.2024 - Current
- Coordinated patient intake processes, ensuring timely and accurate information collection.
- Facilitated communication between patients, families, and healthcare providers to enhance service delivery.
- Managed scheduling for home health visits, optimizing resource allocation and staff utilization.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Coordinated patient intake procedures, ensuring accurate collection of personal and medical information.
- Assisted patients with insurance verification, enhancing understanding of coverage options and benefits.
- Maintained electronic health records, ensuring data integrity and compliance with privacy regulations.
- Collaborated with healthcare providers to streamline communication processes for improved patient care delivery.
- Facilitated communication between patients and medical staff, ensuring clear understanding of care plans.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
- Maintained up-to-date knowledge of healthcare regulations, ensuring intake process remained compliant.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Prioritized urgent care needs during intake, ensuring critical patients received immediate attention.
Dick Sporting Goods
Dicks Sporing Goods
Fresno, CA
07.2021 - 08.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Family Support Assistant
Fresno EOC Head Start
Fresno, CA
08.2023 - 07.2024
- Coordinated family engagement activities to enhance community involvement and support services.
- Assisted families in accessing resources, fostering strong relationships with local organizations.
- Facilitated workshops on child development, promoting awareness of educational opportunities for parents.
- Developed individualized action plans for families, addressing specific needs and goals effectively.
- Supported parents in navigating complex systems related to healthcare, education, or legal matters affecting their families'' lives.
- Assisted families in crisis situations, offering immediate support and coordinating with external resources for long-term solutions.
- Maintained accurate records of client interactions, progress updates, and case management notes to ensure efficient service delivery.
- Coordinated family and community resources to resolve financial deficits and promote emotional security.
- Implemented skill-building workshops aimed at enhancing parental competencies in critical areas like discipline strategies or healthy communication habits..
- Monitored family progress towards established goals using evidence-based assessment tools and adjusting interventions as necessary.
Education
High School Diploma -
Clovis East High School
Clovis, CA06-2019
Skills
- Insurance verification
- Follow-up skills
- Appointment scheduling
- Office Organization and Administration
- Interpreting
- Customer service
- Phone and email etiquette
- Decision-making
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
Community Home Health Services
07.2024 - Current
Family Support Assistant
Fresno EOC Head Start
08.2023 - 07.2024
Dick Sporting Goods
Dicks Sporing Goods
07.2021 - 08.2025
High School Diploma -
Clovis East High School