Alexa Reyes
Coconut Creek,FL
Summary
Driven and compassionate professional with extensive experience in patient care and front desk management, notably at Cano Health. Excelled in enhancing customer satisfaction and clinic efficiency through expert appointment scheduling and effective communication. Demonstrated proficiency in medical assistance, including phlebotomy and diagnostic testing, contributing to improved patient trust and care quality.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Oak Tree Pediatric Dentistry
11.2023 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
Medical Assistant
Cano Health
02.2020 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
Associate of Science - RMA
Florida Career College
Margate, FL11.2021
High School Diploma -
Monarch High School
Coconut Creek, FL06.2015
Skills
Customer Service
Time Management
Listening Skills
Telephone Etiquette
Problem-solving skills
Team Collaboration
Appointment Scheduling
Verbal and written communication
Oral and writing communication
Hospitality services
Work Prioritization
Initiative-taking
Timeline
Front Desk Receptionist
Oak Tree Pediatric Dentistry
11.2023 - 07.2024
Medical Assistant
Cano Health
02.2020 - 06.2022
Associate of Science - RMA
Florida Career College
High School Diploma -
Monarch High School
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