Alexa Rosas
Fontana,CA
Summary
Bilingual administrative and operations experienced in front desk reception, customer service, order processing, shipping and receiving, data entry, document management, and warehouse production. Skilled in managing high-volume communications, processing and tracking orders, preparing shipping documentation, maintaining accurate records, and supporting daily office and warehouse operations. With strong computer, organization, attention to detail, communication, and time-management skills.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Receptionist
Montalvans Sales Inc
Ontario, CA
09.2023 - Current
- Manage a high volume of incoming and outgoing phone calls and respond to daily emails.
- Process and review customer orders and retrieve invoices as needed.
- Maintain visitor check-in and check-out records to ensure accurate building access documentation.
- Create and print product and shipping labels using Microsoft Word and related office tools.
- Organize and file documents by date and store; perform copying, scanning, and document management.
- Coordinate customer order pickups and verify orders before releasing them to customers.
- Enter and maintain daily order information in the company’s EDI web-based system.
Shipping Clerk Assistant
Rolf C. Hagen
Fontana, CA
12.2021 - 08.2023
- Supported the Shipping Clerk and Amazon Shipping department in a warehouse supplying pet products.
- Answered office phone calls and responded to emails from company personnel and business contacts.
- Downloaded customer orders from the company website and prepared Bills of Lading (BOLs) for order fulfillment.
- Edited, generated, and printed Amazon and UPS shipping labels using Microsoft Excel and manual processes.
- Closed completed orders through ASN on the company's official website after delivery to the assigned driver.
- Scanned completed orders and maintained Excel tracking records for delivered shipments.
- Submitted BOL documentation to management after deliveries to support final invoicing.
Water Spider
Amazon
Rialto, CA
03.2020 - 12.2021
- Supported shipping operations by collecting customer packages from conveyor lines and preparing them for transportation.
- Organized packages onto carts designated for trailers, airports, and other Amazon facilities.
- Scanned packages individually and verified shipping-label information for accuracy.
- Applied shipping labels and maintained accuracy throughout the package-handling process.
Cashier
Tijuana’s Tacos
Fontana, CA
02.2019 - 02.2020
- Provided cashier and customer service support in a fast-paced restaurant environment.
- Assisted with food preparation, order delivery, dishwashing, and kitchen operations as needed.
- Maintained cleanliness and organization throughout the restaurant and kitchen areas.
- Restocked and maintained the salsa bar, including sauces, spices, and utensils.
Education
High School Diploma -
Fontana High School
Fontana, CA01-2020
No Degree -
Chaffey College
Rancho Cucamonga, CA05-2028
Skills
- Administrative Support
- Front Desk Operations
- Customer Service
- Data Entry
- Order Processing
- Order Fulfillment
- Shipping & Receiving
- Document Management
- Filing
- Database Management
- Office Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- EDI
- RF Scanner
- Pallet Jack
- Typing
- Time Management
- Communication
- Analysis
- Warehouse Operations
- Inventory / Stocking
- Order Picking
- Cleaning / Custodial Support
- High attention to detailfast
- Friendly, positive attitude
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Computer skills
- Critical thinking
- Organizational skills
- Active listening
- Multitasking Abilities
- Clerical support
Certification
CPR & First Aid Certification | 2021-09 – 2023-09, Driver’s License, Child Development Associate Certification
LANGUAGES
English: Fluent
Spanish: Expert
Timeline
Front Desk Receptionist
Montalvans Sales Inc
09.2023 - Current
Shipping Clerk Assistant
Rolf C. Hagen
12.2021 - 08.2023
Water Spider
Amazon
03.2020 - 12.2021
Cashier
Tijuana’s Tacos
02.2019 - 02.2020
High School Diploma -
Fontana High School
No Degree -
Chaffey College
Personal Information
Driving License: Driver’s License
CPR Certified
I also have experience in childcare as I used to work at a daycare in the city of Rancho Cucamonga CA where I served as an assistant to the owner, This role required me to be CPR certified. In addition I completed government-mandated courses on child abuse which were essential for qualifying to work with children.