Mitza Trevino
Gainesville,GA
Summary
Dedicated professional Bilingual (English&Spanish) with strong customer service and attention to detail also translating skills. Experienced in managing front desk operations and enhancing peoples experiences. Committed to streamlining processes to support efficient office workflows.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills with also fluent to computer and computer programs skills . Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills as well as team work environment as well as independent .
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Adavance Eye Center
Gainesville, GA
08.2024 - 05.2025
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow to optimize service delivery.
- Maintained accurate patient records using electronic health record systems.
- Answered phone inquiries, providing information about services and office procedures.
- Assisted with insurance verification and processing to ensure smooth billing operations.
- Managed correspondence, including emails and faxes, maintaining confidentiality standards.
- Collaborated with clinical staff to enhance patient experience and satisfaction.
- Trained new reception staff on protocols and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Billing Specialist
Su Clinica Familiar
Brownsville, TX
10.2023 - 05.2024
- Processed patient billing inquiries, ensuring timely and accurate resolution of discrepancies.
- Generated and submitted insurance claims using established procedures and systems.
- Reviewed billing statements for compliance with health care regulations and payer guidelines.
- Collaborated with medical staff to gather necessary documentation for claim submissions.
- Monitored accounts receivable aging reports, identifying overdue payments for follow-up actions.
- Assisted in training new team members on billing software and best practices.
- Developed strategies to streamline billing processes, improving overall efficiency and accuracy.
- Conducted audits on billing records to ensure adherence to organizational standards and policies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
Billing Specialist
The Heart Institute Of Brownsville
Brownsville, TX
08.2020 - 10.2023
- Processed patient billing inquiries, ensuring timely and accurate resolution of discrepancies.
- Generated and submitted insurance claims using established procedures and systems.
- Reviewed billing statements for compliance with health care regulations and payer guidelines.
- Collaborated with medical staff to gather necessary documentation for claim submissions.
- Monitored accounts receivable aging reports, identifying overdue payments for follow-up actions.
- Assisted in training new team members on billing software and best practices.
- Developed strategies to streamline billing processes, improving overall efficiency and accuracy.
- Conducted audits on billing records to ensure adherence to organizational standards and policies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Education
Register Dental Assistant -
South Texas College
Brownsville,TX06.2014
High School Diploma -
Rivera High School
Brownsville, TX06.2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Office administration
- Confidentiality handling
- Guest relations
- Document management
- Skilled in [software]
- Meeting scheduling
- Multi-line telephone systems
- File management
- Office management
- Technical support
- Call routing
- Clerical support
- Basic accounting
- Spreadsheet tracking
- Departmental support
- Bookkeeping
- Staff management
- Proficient in [software]
- Client communication
- Multitasking and organization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Adavance Eye Center
08.2024 - 05.2025
Billing Specialist
Su Clinica Familiar
10.2023 - 05.2024
Billing Specialist
The Heart Institute Of Brownsville
08.2020 - 10.2023
Register Dental Assistant -
South Texas College
High School Diploma -
Rivera High School