Alexa Valdez
Brownsville,TX
Summary
Motivated Customer Service Representative with 4 plus years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Medical Records File Clerk
Maximus Inc.
07.2022 - 02.2024
- Improved patient confidentiality by accurately organizing and securely maintaining medical records.
- Enhanced file retrieval efficiency by implementing a color-coded filing system for electronic medical documents.
- Reduced record discrepancies by meticulously auditing and updating patient files on a regular basis.
- Facilitated smooth communication between departments with timely distribution of requested medical records.
Dispatcher
Southwest Dispatch Center
06.2021 - 04.2022
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed multiple inbound and outbound calls
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Sales Supervisor
T-Mobile
09.2020 - 03.2021
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Maximus
09.2015 - 05.2019
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Education
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06.2015
Languages
Spanish
Full Professional
Timeline
Medical Records File Clerk
Maximus Inc.
07.2022 - 02.2024
Dispatcher
Southwest Dispatch Center
06.2021 - 04.2022
Sales Supervisor
T-Mobile
09.2020 - 03.2021
Customer Service Representative
Maximus
09.2015 - 05.2019
High School Diploma -
Veterans Memorial Early College High School
Similar Profiles
AMANDA Cook-NovakAMANDA Cook-Novak
Documentation Manager at MAXIMUS INC.Documentation Manager at MAXIMUS INC.
WHITNEY REESEWHITNEY REESE
Recruitment Coordinator at Maximus Inc.Recruitment Coordinator at Maximus Inc.
Noluthando KassimNoluthando Kassim
Sr Customer Service Representative at Maximus Inc.Sr Customer Service Representative at Maximus Inc.