Alexa Velasquez
Houston
Summary
Dynamic insurance agent with a proven track record at Alliance Health, excelling in customer service and regulatory compliance. Adept at processing applications and resolving client issues, ensuring high satisfaction rates. Strong communicator and multitasker, committed to delivering results and enhancing operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Alliance Health
Houston
10.2024 - 06.2025
- Processed policy applications and renewals efficiently and accurately.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
Front Desk Receptionist Intern
Meridian Health Clinic
Houston
09.2024 - 02.2025
- Provided information about clinic services and answered common patient inquiries.
- Coordinated office supplies inventory, ensuring availability for daily operations.
- Maintained confidentiality of sensitive information related to clients and employees.
Assistant Store Manager
HEB Grocery Store
Houston
01.2020 - 10.2024
- Supervised daily store operations and staff activities for optimal performance.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Receptionist
Baylor Scott & White Medical Center
Killeen
07.2019 - 03.2020
- Managed incoming phone calls efficiently, routing inquiries to appropriate staff.
- Collaborated with team members to ensure smooth daily operations in the facility.
- Handled office supplies inventory, ensuring adequate stock levels for daily needs.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Associate of Science - AB Biology
Houston Community College
Houston, TX06-2026
High School Diploma -
Robert M. Shoemaker
Killeen, TX06-2019
Skills
- Customer service
- Data analysis
- Documentation
- Regulatory compliance
- Effective communication
- Professionalism and ethics
- Health insurance
- Multitasking and prioritization
Accomplishments
- Dean's List
- Honor Roll
- Member of Honor Society
- Volunteer at Nursing Homes
- Led Health Screening/Vaccination Drives
References
References available upon request.
Timeline
Insurance Agent
Alliance Health
10.2024 - 06.2025
Front Desk Receptionist Intern
Meridian Health Clinic
09.2024 - 02.2025
Assistant Store Manager
HEB Grocery Store
01.2020 - 10.2024
Receptionist
Baylor Scott & White Medical Center
07.2019 - 03.2020
Associate of Science - AB Biology
Houston Community College
High School Diploma -
Robert M. Shoemaker
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