Alexa M. Zamarron
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service based roles.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Geskus Photography Inc.
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
House Cleaner
Molly Maid
06.2024 - 08.2024
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Sandwich Artist
Subway
10.2023 - 06.2024
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted guests, promoted specials, and took orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Cashier/Food Service Worker
The Wandering Cow
06.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School -
Spring Lake High School
Spring Lake, MI03.2023
Skills
- Photoshop (Beginner/Intermediate)
- Digital Cameras
- Electronic Presentation
- Graphic Design
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Appointment scheduling
- Store maintenance
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
Hobbies and Interests
Painting, Digital art, Reading, Photography, Cooking, Baking
Timeline
Customer Service Representative
Geskus Photography Inc.
08.2024 - Current
House Cleaner
Molly Maid
06.2024 - 08.2024
Sandwich Artist
Subway
10.2023 - 06.2024
Cashier/Food Service Worker
The Wandering Cow
06.2023 - 09.2023
High School -
Spring Lake High School
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