Alexah Torres
Kissimmee,FL
Summary
I've excelled in workflow optimization and team collaboration, boosting productivity and enhancing dining experiences across establishments. I'm skilled in money handling, problem-solving, and significantly improving customer loyalty and satisfaction.
Friendly and approachable with strong work ethic and positive attitude. I possess knowledge of food safety standards and exceptional customer service skills. Dedicated to providing memorable experiences and ensuring customer satisfaction.
I prioritize being a motivated server with an engaging personality and flexible approach. Upbeat, friendly, and constantly anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Restaurant Waitress
Applebee's Neighborhood Grill & Bar
01.2024 - 01.2025
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware.
- Completed credit payments via card processing systems.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Restaurant Waitress
Olive Garden
05.2021 - 11.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Waitress
Dennys Restaurant
08.2020 - 04.2021
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL07-2022
Skills
- Team collaboration
- Workflow optimization
- Money handling
- Menu memorization
- Problem-solving skills
- Food service promotion
- Time management
- Cleanliness
Languages
Spanish
Limited Working
American Sign Language
Limited Working
Timeline
Restaurant Waitress
Applebee's Neighborhood Grill & Bar
01.2024 - 01.2025
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
Restaurant Waitress
Olive Garden
05.2021 - 11.2022
Restaurant Waitress
Dennys Restaurant
08.2020 - 04.2021
Associate of Arts - General Studies
Valencia College