Microsoft Office
Alexander Anzivino
Corporate Receptionist
Seattle,WA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning leader with effective communication and organization skills, offering exceptional assistance to team members and clients. Skilled at coordinating appointments, collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Corporate Receptionist for Amazon
Northwest Center
Seattle, WA
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled assignments independently with good judgement and critical thinking skills.
Shift Manager
Taco Bell
Marion, NC
07.2022 - 11.2022
- Excelled in every store position and regularly backed up front-line staff.
- Reduced average drive-thru times by 40% ( 4:30 seconds to 3 minutes )
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Barista Shift Lead
Ingles Markets Inc
Marion, NC
01.2022 - 07.2022
- Excelled in every store position and regularly backed up front-line staff.
- Increased Customer Connection (C2) score from 15 to 60 in 4 months Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Barista Trainer
Ingles Markets Inc
Marion, NC
08.2021 - 01.2022
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Recommended products based on solid understanding of individual customer needs and preferences
Barista
Ingles Markets Inc
Marion, NC
06.2021 - 08.2021
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
GED -
09.2022 - 09.2022
Skills
Customer/Client relations
undefinedSoftware
LENEL
Kronos
Timeline
Corporate Receptionist for Amazon - Northwest Center
01.2023 - Current
Asheville Buncombe Technical Community College - GED,
09.2022 - 09.2022
Shift Manager - Taco Bell
07.2022 - 11.2022
Barista Shift Lead - Ingles Markets Inc
01.2022 - 07.2022
Barista Trainer - Ingles Markets Inc
08.2021 - 01.2022
Barista - Ingles Markets Inc
06.2021 - 08.2021
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