Alexander Bedoya
Norwood
Summary
Possessing over 6 years of experience in the automotive industry, along with a few years of customer service background through fast-paced retail and food service. Well-versed in several automotive brands, dealership environments, client-focused settings, product sales, and technological support. Experienced sales representative effective at multitasking to accomplish business goals and satisfy customer demands, specializing in marketing, product knowledge, social media content creation, and delivering engaging presentations. Seeking a role in the automotive industry where I can apply my passion for cars, provide high-quality customer service, continue to grow my skills, and expand my knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internet Sales Consultant
Liberty Subaru
Emerson
12.2024 - Current
- Tracked leads and sales activity to meet retailer goals, converting prospects into sales opportunities
- Managed online vehicle inquiries through dealer CRM systems, responding promptly via email, text, dealer website chat, and phone
- Provided enhanced product information, pricing, and options for leasing or financing from start to finish
- Cultivated relationships with customers to encourage repeat business and loyalty
Product Sales Specialist
Liberty Subaru
Emerson
04.2024 - 12.2024
- Served as dealership product professional and delivery specialist in Subaru's "Love-Encore" re-delivery program, enhancing customer experience
- Presented clients' new vehicles during initial and second delivery, addressing inquiries on vehicle specifications and technology features
- Contributed to digital content creation for dealership's social media platforms, attracting new business opportunities
Porsche Pro
Jack Daniels Porsche
Upper Saddle River
03.2023 - 04.2024
- Filled the role of a Porsche product professional, delivering in-depth product knowledge and brand expertise on Porsche vehicles
- Facilitated personalized first and second delivery experiences for clients upon picking up their new vehicles
- Assisted clients with vehicle configuration to order their dream Porsche, working with sales consultants to finalize each transaction
- Represented brand at retailer events and product reveals, engaging clients and promoting Porsche's luxury image
Porsche Service Concierge
Jack Daniels Porsche
Upper Saddle River
09.2022 - 03.2023
- Managed white glove service operations, including vehicle pickup and delivery for Porsche clients
- Facilitated communication between service advisors and clients regarding service appointment scheduling
- Monitored and ensured safe operation standards for high-end vehicles owned by customers and dealers
- Enhanced showroom and lot aesthetics by systematically organizing new vehicle displays
Lot Manager / BDC Representative
Liberty Subaru
Emerson
05.2020 - 08.2022
- Functioned as the primary dealer lot attendant, following direction from sales and service managers
- Transported new vehicles from external lots to the dealership, ensuring timely delivery to the sales department
- Partnered with other lot attendants to lead the service drive, handling all incoming service vehicle traffic and parking vehicles in designated spots
- Assisted service department with inbound and outbound calls, scheduling appointments and addressing customer concerns
Lot Attendant
Carcierge Valet
Englewood
12.2019 - 02.2020
- Secured customer vehicles and keys during each shift to ensure safety and accessibility
- Provided valet services for private events and parties, ensuring smooth guest arrivals and departures
- Operated at wedding venues, upscale restaurants, and catering halls
Restaurant Clerk
1950 Originals / Callahan's Norwood and Food Trucks
Norwood
06.2016 - 09.2019
- Logged customer orders at counter and processed transactions through delivery apps, ensuring accurate order fulfillment and timely service
- Maintained kitchen inventory, restocked supplies, and ensured the dining area was clean and organized
- Supported food truck operations during private and local events by assisting with setup and service
Customer Service Assistant and Store Cashier
Shoprite of Northvale
Northvale
06.2017 - 07.2019
- Operated the cash registers, scanning all items correctly and processing various forms of payment
- Worked the customer service counter when directed, assisting customers with returns, alternate transactions, and addressing concerns
- Monitored the self checkout area, ensuring smooth operations and overriding system errors
- Stocked shelves and blocked all merchandise to maintain a neat appearance throughout the supermarket
Education
Bachelor of Science - Communication and Media
New Jersey Institute of Technology
Newark, NJ12-2024
Associate of Science - Engineering
Bergen Community College
Paramus, NJ12-2021
Skills
- Online sales techniques
- Customer relationship management
- CRM software proficiency
- Digital content creation
- Social media proficiency
- Client engagement
- Contract negotiation
- Problem solving
- Time management
- Product knowledge
- Brand representation
- Self-directed team player
- Team collaboration
- Effective communication
- Interpersonal skills
- Precise and methodical
Certification
Porsche Certified Brand Ambassador, 09/01/23
Languages
- English, Fluent
- Spanish, Bilingual
Timeline
Internet Sales Consultant
Liberty Subaru
12.2024 - Current
Product Sales Specialist
Liberty Subaru
04.2024 - 12.2024
Porsche Pro
Jack Daniels Porsche
03.2023 - 04.2024
Porsche Service Concierge
Jack Daniels Porsche
09.2022 - 03.2023
Lot Manager / BDC Representative
Liberty Subaru
05.2020 - 08.2022
Lot Attendant
Carcierge Valet
12.2019 - 02.2020
Customer Service Assistant and Store Cashier
Shoprite of Northvale
06.2017 - 07.2019
Restaurant Clerk
1950 Originals / Callahan's Norwood and Food Trucks
06.2016 - 09.2019
Bachelor of Science - Communication and Media
New Jersey Institute of Technology
Associate of Science - Engineering
Bergen Community College