Summary
Overview
Work History
Education
Skills
Assessments
Awards
Interests
Work Availability
Accomplishments
Affiliations
Timeline
SoftwareEngineer
Alexis Bunnell

Alexis Bunnell

Tier II IT Technician
Greenwich,RI

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Can provide professional customer relation-skills with technical knowledge to find solutions quickly and efficiently while maintaining SLA. Adept at analyzing system performance and security to drive optimal user experience. Proficient with emotional conflict resolution and team morale.

Overview

9
9
years of professional experience
1
1
years of post-secondary education
1
1
Language

Work History

IT Technician

Stefanini IT Solution
6 2021 - Current
  • Engaged in phone calls, multitask a queue of chats, and customer reach out over email
  • I am familiar and well-versed in using Microsoft Office as I use it daily
  • I have been a part of a few projects (One notably being Coverified) and find myself dedicated to the role of assisting customers who are truly struggling since this is an incredibly important stage of their academic career
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Panera Bread Associate Trainer

Panera Bread
11.2017 - 03.2021
  • Began as a cashier and advanced to Team Lead
  • Able to maintain speed and efficiency in a fast moving environment
  • Able to provide conflict resolution, maintaining a good work ethic, recording, labeling and moving inventory, as well as supporting others during high volumes.
  • Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
  • Devised new methods of imparting information in order to increase engagement and retention.
  • Maintained effective, consistent communication with managers, peers and other resource groups.

Eagle Scout Project Leader

Boy Scouts Of America
01.2019 - 05.2019
  • Documented project milestones thoroughly, ensuring accurate record-keeping for reporting purposes.
  • Coordinated fundraising efforts to secure necessary supplies and materials for the Eagle Scout Project.
  • Excelled at problem-solving when confronted with unexpected issues during the course of the project implementation.
  • Facilitated productive meetings that kept team members informed about project goals, updates, and individual responsibilities throughout the process.
  • Promoted teamwork through active listening, constructive feedback, and conflict resolution techniques.

Drum Major

Chippewa Valley Schools
09.2017 - 05.2019
  • Expected to run behind-the-scenes assistance for rehearsal, operating printers for mass printing, conducting and physically leading tempos
  • Organized fundraising initiatives for the band program, raising money for new equipment, uniforms, and travel expenses.
  • Evaluated student progress regularly through formal assessments like quizzes or playing tests as well as informal feedback from peers or instructors.
  • Managed logistical aspects of performances, ensuring timely arrival to events and proper setup of equipment.
  • Served as a role model for younger band members by demonstrating strong work ethic, dedication, and passion for music during rehearsals and performances.
  • Fostered a positive learning environment by promoting teamwork, collaboration, and open communication within the band.
  • Collaborated with band director and staff to plan dynamic performances that showcased the group''s musical talents.

Fast Food

Bounce House & Wendy's
12.2015 - 10.2017
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
  • Ensured accurate inventory counts by conducting regular stock checks and reporting discrepancies to management.

Education

High school diploma -

Chippewa Valley High School
Clinton Township, MI
09.2015 - 05.2019

No Degree - Psychology

Macomb Community College
Warren, MI
05.2001 -

Skills

Technical Support

Assessments

Technical support, Proficient, 05/01/21, Performing software, hardware, and network operations

Awards

  • Semper Fidelis (Marching Band), 06/01/19, An award for strong leadership in front of broad challenges and even greater audiences, stands for grit and determination in my 4 years of marching.
  • Eagle Scout, 06/01/19, The final rank in Boy Scouts, only acquired through earning 13 eagle badges, 40+ additional badges, and multiple camping excursions; Stands for dedication, patience, and the willingness to give back to my community. I wear it with pride.

Interests

Computer Assembly/Maintenance

Nvidia/GeForce

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved customer interactions with enough quality to promote to a Tier II tech

Affiliations

Stefanini/SNHU

Timeline

Eagle Scout Project Leader

Boy Scouts Of America
01.2019 - 05.2019

Panera Bread Associate Trainer

Panera Bread
11.2017 - 03.2021

Drum Major

Chippewa Valley Schools
09.2017 - 05.2019

Fast Food

Bounce House & Wendy's
12.2015 - 10.2017

High school diploma -

Chippewa Valley High School
09.2015 - 05.2019

No Degree - Psychology

Macomb Community College
05.2001 -

IT Technician

Stefanini IT Solution
6 2021 - Current

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Alexis BunnellTier II IT Technician