Highly motivated, detail-oriented, and experienced insurance claims professional looking to expand their skillset and gain leadership experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Field Adjuster
Allstate Insurance
San Diego, CA
08.2023 - Current
Conducts in-person and remote assessments of vehicle damages for accurate claim valuation.
Investigates potentially fraudulent claims with a focus on thoroughness, quality, and cost control.
Resolves customer complaints quickly and efficiently while maintaining a professional demeanor.
MATERIAL DAMAGE APPRAISER
Kemper Insurance
Cerritos, USA
04.2019 - 08.2023
Inspected, evaluated and wrote appraisal estimates pertaining to the physical damage of automobile losses using estimating software in accordance with company and state guidelines.
Serves as the main point of contact in all matters pertaining to the explanation and negotiation of completed damage estimates for customers and repair facilities.
Issued payments on appropriate claims and coordinated with adjusters to ensure claim files are properly documented.
AUTO DAMAGE APPRAISER
Keywest Auto And Truck Collision Center
Norwalk, USA
11.2018 - 03.2019
Estimated parts and labor necessary to repair damage using knowledge of automotive repair in compliance with automotive labor standards.
Responsible for reviewing and explaining assessed damages with customers.
Collaborated and leveraged network of adjusters and field appraisers to enhance efficiency in claims processing and customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Sunny Hills High School
Fullerton, CA
05.2017
Certification
Advanced Driver Assistance Systems (ADAS) Certified
Senior Claims Specialist III, Quality Assurance, Virtual Assist, and Total Loss Specialist at Allstate InsuranceSenior Claims Specialist III, Quality Assurance, Virtual Assist, and Total Loss Specialist at Allstate Insurance