Alexander Cole
Berkeley,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Barista
Mayra Vazquez
Santa Monica, CA
10.2022 - 01.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Operated cash registers to process customer payments.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Input orders into point of sale system and handled customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested products based on stated preferences.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Server
Prima Mercado
Short Hills, NJ
05.2022 - 08.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Set up tables in between patrons to reduce wait times.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Filled condiments and napkin containers during slack periods.
- Completed routine maintenance and repair.
Education
Bachelor of Arts - Theater, Dance And Performance Studies
University of California, Berkeley
Berkeley, CA05-2026
Associate of Arts - Theater Dance And Performance Studies
Santa Monica College
Santa Monica, CA07-2024
Skills
- Coffee expertise
- Display case merchandising
- Tea expertise
- Soft selling
- Latte art
- Up-selling
Accomplishments
- Theater at UC Berkeley, Berkeley, CA
The Real Inspector Hound Birdboot Joshua Gould UC Berkeley Theatre Department 2024
Theater at Santa Monica College, Santa Monica, CA
The Adventures of Robin Hood Robin Hood Adrianne Harrop SMC Theatre Department 2024
Project Fear Luke Aric Martin SMC Theatre Department 2024
The Three Musketeers Porthos Dr. Adrianne Harrop SMC Theatre Department 2023
Television:
The Verdict With Judge Hatchett Christian 2022
● Involved in various theatrical productions showcasing versatility and performance skills. - Modeling for Peace Out Skin Care, Los Angeles, CA
Model
October 2022 & May 2023
● Represented the Peace Out Skin Care brand in promotional campaigns and photoshoots.
● Collaborated with photographers and stylists to showcase skincare products effectively.
References
References available upon request.
Timeline
Barista
Mayra Vazquez
10.2022 - 01.2024
Server
Prima Mercado
05.2022 - 08.2022
Bachelor of Arts - Theater, Dance And Performance Studies
University of California, Berkeley
Associate of Arts - Theater Dance And Performance Studies
Santa Monica College