Alexander Crosby
Pendleton,Oregon
Summary
Skilled front-of-house manager with a track record of delivering exceptional service and maintaining food safety standards. Strong in training staff and resolving guest concerns effectively, contributing to a positive dining experience and operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
FOH Manager
The Mango Tree
Lewiston, ID
10.2025 - 06.2026
- Led daily front-of-house operations for an Indian restaurant, ensuring guests received friendly, attentive service from the moment they walked through the door.
- Trained and mentored new servers on service expectations, restaurant procedures, menu knowledge, and creating positive guest experiences.
- Coordinated reservations, waitlists, seating arrangements, and server sections to keep service running efficiently.
- Handled guest concerns professionally and confidently, turning challenging situations into positive experiences whenever possible.
- Managed opening and closing procedures, cash reconciliation, and daily operational responsibilities while maintaining accuracy and organization.
- Maintained high standards of cleanliness, food safety, and organization while helping foster a positive, team-oriented work environment.
Server
The Mango Tree
Lewiston, ID
01.2025 - 10.2025
- Delivered attentive, personalized service in a fast-paced restaurant while creating a welcoming atmosphere for every guest.
- Developed a strong understanding of authentic Indian cuisine, confidently recommending menu items, explaining ingredients, spice levels, and accommodating dietary preferences.
- Served beer, wine, and cider responsibly while ensuring compliance with alcohol service regulations.
- Accurately entered orders, processed payments, and balanced multiple tables while maintaining efficiency and attention to detail.
- Collaborated with kitchen staff to ensure food was delivered accurately and in a timely manner.
- Built strong relationships with returning guests through friendly conversation, professionalism, and consistent service.
Cashier
Costco
Clarkston, WA
10.2018 - 12.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balance at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to enhance checkout procedures and reduce wait times.
- Trained new cashiers on operational standards and customer interaction protocols.
Education
Associate of Applied Science - Computer Networking
Walla Walla Community College
Walla Walla, WA06-2028
Skills
- Guest Relations
- Beer, Wine & Cider Service
- Food Safety
- POS Systems
- Cash Handling
- Multitasking
- Organization
- Adaptability
- Time Management
- Team Leadership
- Conflict Resolution
- Problem Solving
Certification
Food Handlers
Timeline
FOH Manager
The Mango Tree
10.2025 - 06.2026
Server
The Mango Tree
01.2025 - 10.2025
Cashier
Costco
10.2018 - 12.2024
Associate of Applied Science - Computer Networking
Walla Walla Community College