Alexander Curatolo
Lauderhill
Summary
Dynamic professional with a strong work ethic and a proactive attitude, experienced at 5th Avenue Concierge in enhancing guest experiences through exceptional customer service. Proven ability to manage complex reservations and coordinate transportation, while effectively collaborating with teams to streamline processes and ensure operational efficiency. Highly adaptable and skilled in data management.
Overview
10
10
years of professional experience
Work History
Concierge
5th Avenue Concierge
07.2024 - Current
- Assisted guests with inquiries, providing information on local attractions and services.
- Coordinated transportation arrangements, enhancing guest travel experiences.
- Managed room reservations, ensuring accuracy and timely updates in booking systems.
- Collaborated with housekeeping to fulfill special guest requests efficiently.
Data Entry Clerk
Total Tickets
11.2019 - 03.2020
- Entered and updated customer data into database with high accuracy.
- Reviewed ticket orders for completeness and correctness prior to processing.
- Assisted in maintaining organized filing systems for ticket sales documentation.
- Collaborated with team members to streamline data entry processes and improve efficiency.
- Utilized spreadsheet software to track inventory levels and manage data entries.
- Completed data entry tasks with accuracy and efficiency.
Transportation Security Officer
Transportation Security Administration, TSA
07.2016 - 05.2018
- Screen passengers and baggage for prohibited items using advanced imaging technology.
- Conduct thorough inspections of carry-on items and checked luggage to ensure compliance with security regulations.
- Engage with travelers to provide clear instructions and facilitate efficient security processes.
- Monitor passenger flow through screening checkpoints to maintain operational efficiency and minimize wait times.
- Collaborate with law enforcement agencies during security incidents to enhance response effectiveness.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FLSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Team player mentality
Timeline
Concierge
5th Avenue Concierge
07.2024 - Current
Data Entry Clerk
Total Tickets
11.2019 - 03.2020
Transportation Security Officer
Transportation Security Administration, TSA
07.2016 - 05.2018
High School Diploma -
Coral Springs High School