Alexander Fraize
Portland,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Clerk
Food Lion Grocery
Portland, TN
03.2024 - Current
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Rotated produce items to ensure freshness.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Informed customers about various types of produce available.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Weighed, labeled, priced, and packaged produce items for sale.
Quality Control Inspector
Cider CIty House of Print
Mount Juliet, TN
05.2023 - 10.2023
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Reviewed customer complaints and identified potential sources of quality issues.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Graphics Designer
Signarama
Mountjuliet, TN
04.2023 - 05.2023
- Created vector illustrations for company logos and branding materials.
- Researched current design trends to ensure designs remain relevant and up-to-date.
- Edited existing artwork using Adobe Creative Suite applications.
- Maintained a library of stock photography and illustrations for use in projects.
- Generated creative ideas for new products or services based on customer feedback.
- Managed multiple simultaneous projects within tight deadlines.
- Reviewed final designs prior to production release ensuring accuracy and consistency.
- Evaluated existing designs and recommended improvements where necessary.
- Ensured all deliverables met industry standards and brand guidelines.
- Worked with customers to present mockups and collect information for adjustments.
Customer Service Representative
CVS/caremark
Mountjuliet, TN
10.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Clerk
Kroger
Mount Juliet, Tennessee
02.2013 - 10.2022
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Answered phones in a courteous manner while providing excellent customer service.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered telephones, directed calls and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Troubleshot office equipment, computer hardware and software issues.
Education
Associate of Arts - Graphic Design
Full Sail University
Winter Park, FL03-2024
Skills
- Information Security
- Research
- Administrative Support
- Quality Control
Timeline
Clerk
Food Lion Grocery
03.2024 - Current
Quality Control Inspector
Cider CIty House of Print
05.2023 - 10.2023
Graphics Designer
Signarama
04.2023 - 05.2023
Customer Service Representative
CVS/caremark
10.2022 - 04.2023
Clerk
Kroger
02.2013 - 10.2022
Associate of Arts - Graphic Design
Full Sail University