Alexander Gonzalez
Brooklyn,NY
Summary
Dynamic Operations Manager with a proven track record at Petco, enhancing employee morale through recognition programs and optimizing inventory management. Skilled in operational procedures and customer service, I successfully implemented quality standards and visual merchandising strategies, driving performance improvements and fostering a motivated team environment.
Overview
13
13
years of professional experience
Work History
Operations Manager
Petco
Brooklyn, NY
03.2019 - 07.2025
- Improved morale and management communication by creating employee recognition and rewards practices.
- Maintained accurate inventory records to track stock levels.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Oversaw inventory management through daily cycle counts,audits,and shrinkage control
- Implemented visual merchandising standards to enhance product displays
- Coordinated stock replenishment processes
Store Manager
Petland Discounts
Brookyn, New York
02.2012 - 03.2019
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to provide excellent customer service.
- Resolved customer inquiries and complaints effectively and professionally.
- Conducted regular staff meetings to communicate updates and expectations.
- Maintained a clean, organized, and safe shopping environment for customers.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
William E. Grady High School
Brooklyn, NY06-2008
Skills
- Inventory management and visual merchandising
- Operational procedures and quality assurance
- Customer service and team building
- Employee recognition and performance metrics
- Retail operations management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager
Petco
03.2019 - 07.2025
Store Manager
Petland Discounts
02.2012 - 03.2019
High School Diploma -
William E. Grady High School
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