Alexander Granillo
Redmond
Summary
Dynamic and dedicated professional with extensive experience at PCC Community Markets, excelling in customer service and team collaboration. Proven ability to resolve issues effectively while maintaining high standards of cleanliness and organization. Strong work ethic and empathy drive exceptional shopping experiences, ensuring customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Cashier
PCC Community Markets
07.2024 - Current
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Produce Clerk
PCC Community Markets
07.2023 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated cash register efficiently to process transactions and handle payments.
- Collaborated with team members to streamline checkout processes during peak hours.
- Maintained cleanliness and organization of store shelves to ensure compliance with health standards.
- Trained new staff on store policies, procedures, and best practices for efficient operations.
Grocery Clerk
PCC Community Markets
01.2022 - 07.2023
- Stocked and replenished merchandise displays to promote product visibility and availability.
- Supported inventory management by conducting regular counts and reporting discrepancies.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Courtesy Clerk
PCC Community Markets
01.2020 - 07.2022
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of store areas to promote safety and accessibility.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Implemented best practices in bagging groceries to ensure quality and prevent damage during transport.
Waiter
Family Pancake House
01.2020 - 07.2020
- Provided exceptional customer service, ensuring satisfaction and repeat visits.
- Assisted in menu knowledge, making recommendations to enhance dining experience.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed orders efficiently using point-of-sale system, minimizing wait times for customers.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Busser
Family Pancake House
01.2017 - 12.2019
- Assisted servers by promptly clearing and resetting tables for efficient service
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons
- Collaborated with kitchen staff to expedite food delivery and enhance customer satisfaction
- Monitored inventory levels of dining supplies, notifying management of restocking needs
Host
Family Pancake House
01.2016 - 12.2017
- Greeted and seated guests, ensuring prompt service and positive dining experience.
- Managed waitlists effectively, optimizing table turnover and guest satisfaction.
- Assisted in training new hosts on customer service protocols and workflow efficiency.
- Resolved guest complaints promptly, enhancing overall customer retention efforts.
Dishwasher
Family Pancake House
10.2015 - 02.2016
- Operated dishwashing equipment efficiently to maintain cleanliness and sanitation standards.
- Assisted kitchen staff by ensuring timely availability of clean dishes and utensils.
- Maintained organization of dishwashing area, promoting efficient workflow in fast-paced environment.
- Implemented proper cleaning techniques to ensure compliance with health and safety regulations.
- Collaborated with team members to streamline operations during peak service hours.
Education
No Degree -
Washington State University
Pullman, WANo Degree -
Bellevue College
Bellevue, WASkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Cashier
PCC Community Markets
07.2024 - Current
Produce Clerk
PCC Community Markets
07.2023 - Current
Grocery Clerk
PCC Community Markets
01.2022 - 07.2023
Courtesy Clerk
PCC Community Markets
01.2020 - 07.2022
Waiter
Family Pancake House
01.2020 - 07.2020
Busser
Family Pancake House
01.2017 - 12.2019
Host
Family Pancake House
01.2016 - 12.2017
Dishwasher
Family Pancake House
10.2015 - 02.2016
No Degree -
Washington State University
No Degree -
Bellevue College