Alexander Hernandez
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Burlington
10.2022 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cashier Floor Supervisor
Botanica Tomasa
06.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Reduced wait times for customers through effective management of cashier team.
- Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
South Broward High School
Hollywood, FL06.2023
Skills
- Cash Management
- Cleaning and sanitizing
- Positive Attitude
- Customer Service
- Multi-tasking skill
- Time management strength
- Order Taking
- Retail Merchandising
Certification
Entrepreneurship and Small Business
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Burlington
10.2022 - Current
Cashier Floor Supervisor
Botanica Tomasa
06.2021 - 08.2022
High School Diploma -
South Broward High School