Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Hill

Dawsonville,GA

Summary

Accomplished Shift Leader at Dunkin Donuts & Baskin Robbins, adept in customer service management and team leadership. Excelled in resolving customer issues, ensuring a high level of satisfaction. Skilled in cash handling and utilizing POS systems, significantly enhancing transaction efficiency.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dunkin Donuts & Baskin Robbins
Forsyth, GA
07.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Alliance Academy For Innovation
Cumming, GA
05.2023

Skills

  • Customer Service Management
  • Team Collaboration and Leadership
  • Assigning Work
  • Conflict Resolution
  • Staff Training and Development
  • Team Leadership
  • Team Supervision
  • Positive Attitude
  • Cash Handling
  • Complaint resolution
  • Problem-Solving
  • Issue Resolution

Timeline

Shift Leader

Dunkin Donuts & Baskin Robbins
07.2021 - Current

High School Diploma -

Alliance Academy For Innovation
Alexander Hill