Alexander Lagos
Jupiter,FL
Summary
Driven professional with a track record of enhancing guest engagement and beverage preparation at The Dye Preserve. Excelled in guest relations management and service prioritization, significantly improving customer satisfaction. Demonstrates a strong work ethic and ability to manage multiple tasks, achieving results that consistently exceed employer expectations. Skilled in both team collaboration and independent decision-making. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server / Bartender
The Dye Preserve
11.2021 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular members.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Locker Room Manager
The Bridge Golf Club
04.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Server / Bartender / Locker Room Attendant
The Bear's Club
08.2019 - 04.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Kept bar presentable and well-stocked to meet customer needs.
Sales Representative
Florida Window and Door
01.2019 - 12.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked well in a team setting, providing support and guidance.
Manager
Scenthound
08.2015 - 12.2018
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL12.2020
High School Diploma -
Jupiter High School
Jupiter, FL06.2015
Skills
- Guest Engagement
- Beverage Preparation
- Service prioritization
- Guest Relations Management
- Strong Work Ethic
Certification
- Master Dog Grooming License
- Food Handler Certification
- U.S.A. Soccer Coach License level D
Timeline
Server / Bartender
The Dye Preserve
11.2021 - Current
Server / Bartender / Locker Room Attendant
The Bear's Club
08.2019 - 04.2021
Locker Room Manager
The Bridge Golf Club
04.2019 - Current
Sales Representative
Florida Window and Door
01.2019 - 12.2019
Manager
Scenthound
08.2015 - 12.2018
Associate of Arts -
Palm Beach State College
High School Diploma -
Jupiter High School
- Master Dog Grooming License
- Food Handler Certification
- U.S.A. Soccer Coach License level D
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