Alexander Lucas
Cary,US
Summary
Experienced Customer Service Professional with 6+ years of expertise in training, coordination, and pest control. Proficient in using GPS systems, effective communication, and providing automotive services. Strong emphasis on problem-solving and conflict resolution. Committed to improving customer satisfaction and operational efficiency through precise protocol instruction and meticulous record-keeping.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coordinator Service Vehicle Operator
AAA The Auto Club Group
02.2023 - Current
- Coordinate and train Service Vehicle Operators, ensuring efficient roadside assistance
- Maintain high service standards and accurate records through protocol instruction
- Dispatch emergency calls with precise location guidance, resolving issues swiftly
- Monitor service calls, address escalations, and document issues to boost satisfaction
- Manage vehicle inventory and maintenance, ensuring operational readiness and reliability
- Perform geographical location spotting and map reading, providing precise instructions to determine customer locations and ensure swift service
- Maintain tow truck supplies and vehicle maintenance records, assisting coworkers and less-tenured dispatchers to uphold service standards
Service Vehicle Operator
AAA The Auto Club Group
02.2022 - 02.2023
- Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
- Utilize GPS and maps to locate member breakdown locations
- Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
- Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
- Ensure 100% member satisfaction by providing excellent customer service
- Offer value to members through On-the-Go Tow or battery tests / sales
- Provide support at special events such as parades, travel shows, Car Care or Public Relations events
Technician
Top Turf Lawn Care and Pest Management
04.2019 - 05.2020
- Implemented pest control measures, eliminating infestations and preventing future occurrences
- Applied chemicals safely and precisely, ensuring environmental protection
- Maintained lawns through regular mowing, fertilizing, and irrigation for healthy green spaces
- Enforced safety procedures, protecting customers and team members from hazards
- Provided exceptional customer service, resolving issues and ensuring satisfaction
Technician
Bulwark Exterminating LLC
06.2018 - 02.2019
- Implemented pest control measures to eliminate infestations in residential and commercial properties
- Designed customized treatment plans based on pest type and infestation extent
- Performed detailed property inspections to identify entry points and infestation-prone areas
- Maintained clear communication with clients about treatment strategies and expected outcomes
- Applied chemical solutions following safety regulations and environmental guidelines
Unarmed Security Guard
Allied Universal Security Services
07.2017 - 06.2018
- Patrolled premises ensuring safety and security; reported incidents promptly to appropriate personnel
- Responded swiftly to alarms, assessed situations efficiently; monitored surveillance for threats
- Checked visitor IDs to maintain secure environment; addressed inquiries professionally
CS Bagger
Publix
10.2016 - 12.2017
- Bagged groceries efficiently, enhancing customer satisfaction and store efficiency
- Maintained a clean store environment, improving customer experience
- Assisted cashiers with transactions, ensuring smooth checkout processes
Security Officer
G4S Securing Solutions
02.2017 - 07.2017
- Generated detailed security incident reports, identifying potential vulnerabilities
- Enforced access control protocols, ensuring premises safety and security
- Conducted regular patrols, monitoring for suspicious activities
FOH Cashier/Trainer
Newks Eatery Uptown
04.2016 - 02.2017
- Ensured strict food safety compliance in a high-pressure kitchen, enhancing overall hygiene standards
- Accurately processed customer orders and cash transactions, maintaining efficiency and professionalism
- Trained staff on procedures, leading to improved team performance and service quality
Cashier
Walmart
08.2015 - 01.2016
- Delivered outstanding customer service, fostering a welcoming shopping environment and boosting satisfaction
- Handled returns and exchanges seamlessly, maintaining customer trust and repeat business
Delivery Expert
Domino's Pizza
06.2015 - 01.2016
- Executed timely and safe deliveries, enhancing customer satisfaction
- Maintained precise cash handling, ensuring secure transactions
Cook/Server
Wendy's
05.2013 - 06.2014
- Prepared diverse food items with precision, maintaining high standards of quality
- Enforced strict kitchen safety protocols, promoting a safe working environment
Cook/Server/Manager in Training
Burger King
07.2008 - 01.2013
- Managed high-volume food preparation, ensuring timely and accurate service to enhance customer satisfaction
- Maintained kitchen cleanliness and organization, adhering to health and safety standards
Education
Bachelor In Computer Science - Cyber Security
ECPI University
Raleigh, NCBachelor of Business Administration - Business Administration
Strayer University
Remote01.2020
Associate - Electronic Engineering Technology
Cape Fear Community College
Wilmington, NC01.2014
HS Diploma -
Southern Nash High School
Bailey, NC05.2011
Skills
- Invoicing
- Skillful
- Towing
- Experienced
- Communication
- Expert
- Front of House
- Food Preparation
- Instruction
- Cooking Equipment
- Weeding
- Forklift Operator
- Database
- Turf Grass
- Cooking
- Cashier
- Receptionist
- Customer Service
- GPS System
- Automotive Services
- Tow Truck
- Pest Control
- Driving
- Surveillance
- Conflict Management
- Delivery Driver
Certification
- Forklift Certification
- CPR Certification
- Pesticide Applicator's License
Assessments
Proficient, 01/2022, Proficient, 05/2024, Proficient, 08/2021, Proficient, 05/2024, Proficient, 01/2022, Proficient, 08/2021, Proficient, 05/2024
Timeline
Coordinator Service Vehicle Operator
AAA The Auto Club Group
02.2023 - Current
Service Vehicle Operator
AAA The Auto Club Group
02.2022 - 02.2023
Technician
Top Turf Lawn Care and Pest Management
04.2019 - 05.2020
Technician
Bulwark Exterminating LLC
06.2018 - 02.2019
Unarmed Security Guard
Allied Universal Security Services
07.2017 - 06.2018
Security Officer
G4S Securing Solutions
02.2017 - 07.2017
CS Bagger
Publix
10.2016 - 12.2017
FOH Cashier/Trainer
Newks Eatery Uptown
04.2016 - 02.2017
Cashier
Walmart
08.2015 - 01.2016
Delivery Expert
Domino's Pizza
06.2015 - 01.2016
Cook/Server
Wendy's
05.2013 - 06.2014
Cook/Server/Manager in Training
Burger King
07.2008 - 01.2013
Bachelor of Business Administration - Business Administration
Strayer University
Bachelor In Computer Science - Cyber Security
ECPI University
Associate - Electronic Engineering Technology
Cape Fear Community College
HS Diploma -
Southern Nash High School
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