ALEXANDER MALDONADO
Lutz
Summary
A dynamic professional with a proven track record at Red Rhino Leak Detection, Inc, I excel in customer relations and analytical thinking. My experience spans from enhancing customer satisfaction to implementing efficient problem-solving strategies. Skilled in documentation management and quality assurance, I've significantly contributed to operational improvements and customer service excellence.
Overview
21
21
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
Tampa
05.2025 - Current
- Delivered engaging lessons to diverse student groups in various subjects.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with regular teachers to implement lesson plans effectively.
Business Consultant
Contractors Reporting Service
Tampa
01.2025 - 05.2025
- Analyzed client needs to develop tailored consulting strategies.
- Managed project timelines and deliverables to ensure timely execution.
POOL LEAK SPECIALIST
Red Rhino Leak Detection, Inc
Tampa
07.2023 - 01.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times, by communicating and ensuring my direct contact card with number is available to them before leaving property.
- Collected, arranged, and input information into database system, Generated reports detailing findings and recommendations for structure repairs for their pools.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Interacted well with customers to build connections and nurture relationships.
- Documented findings and prepared detailed reports for client reviews.
- Maintained equipment, ensuring optimal performance and reliability in the field.
- Participated in ongoing training and compliance activities.
- Conducted leak detection assessments using advanced equipment and techniques.
OWNER/OPERATOR
Titus Dogz
12.2021 - 12.2023
SUBSTITUTE TEACHER, K-5
Kelly Educational Services
Orange Park
10.2022 - 05.2023
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
- Implemented differentiated instruction strategies to accommodate the various learning styles of students within the classroom setting.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed lesson plans designed by absent teachers.
CONSTRUCTION SCHEDULING COORDINATOR
Synergy Florida
Tampa
03.2020 - 03.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.
- Worked with manager and supervisor and builder Coordinators to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Forecasted Upcoming work volume to develop shift schedules.
- Communicated and created reports for tracking inventory for warehouse department.
- Updated building permits for county new constructions in system records.
SOFTWARE MANAGEMENT SPECIALIST
ACTS, Inc
Tampa
08.2014 - 01.2019
- Provided Support for up to 300 plus employee end users with software/hardware support solutions via remote software.
- Implemented new training programs for staff through their LMS system, leading to higher employee retention rates and better overall performance.
- Set up and configured encryption software to all mobile devices to comply with HIPAA regulations.
- Conducted comprehensive competitor analysis to inform strategic decisions, summarized reports and results for financial performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
PRE-K TEACHER
Lake Carroll Baptist Learning Center
Tampa
10.2008 - 08.2014
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Fostered a love of learning among students by maintaining an energetic teaching style and incorporating creative, interactive elements into lessons.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
LEAD ELECTRONIC/MECHANICAL TECHNICIAN
Telmar Network Technology
Tampa
10.2005 - 01.2007
REWORK OPERATOR/SOLDERING TECHNICIAN
Sypris Electronics
Tampa
05.2005 - 10.2005
Education
Associate of Science - Electronic Computer Engineering Technology
Remington College
Tampa, FLSkills
- Customer relations
- System installations
- Quality assurance
- Classroom management
- Documentation management
- Attention to detail
- Analytical thinking
Languages
Spanish, Native or Bilingual
Timeline
Substitute Teacher
Kelly Educational Staffing
05.2025 - Current
Business Consultant
Contractors Reporting Service
01.2025 - 05.2025
POOL LEAK SPECIALIST
Red Rhino Leak Detection, Inc
07.2023 - 01.2025
SUBSTITUTE TEACHER, K-5
Kelly Educational Services
10.2022 - 05.2023
OWNER/OPERATOR
Titus Dogz
12.2021 - 12.2023
CONSTRUCTION SCHEDULING COORDINATOR
Synergy Florida
03.2020 - 03.2022
SOFTWARE MANAGEMENT SPECIALIST
ACTS, Inc
08.2014 - 01.2019
PRE-K TEACHER
Lake Carroll Baptist Learning Center
10.2008 - 08.2014
LEAD ELECTRONIC/MECHANICAL TECHNICIAN
Telmar Network Technology
10.2005 - 01.2007
REWORK OPERATOR/SOLDERING TECHNICIAN
Sypris Electronics
05.2005 - 10.2005
Associate of Science - Electronic Computer Engineering Technology
Remington College