Alexander Matos
Cleveland,Ohio
Summary
Energetic, motivated and highly personable team member with 6 years of hands-on experience at Raising Canes. I am known for my upbeat attitude, strong work ethic, and passion for leading by example. I’ve always envisioned myself growing into a Restaurant Leader role-creating a fun, high-performing crew environment that delivers quality food, fast, friendly and clean! Committed to our Core Values and driven to take the next step in leadership to inspire teams and contribute to operational excellence.
Overview
7
7
years of professional experience
Work History
General Manager
Raising Cane's Chicken Fingers
Rocky River, OH
08.2025 - 04.2026
- Directed daily operations to ensure compliance with company standards and customer satisfaction.
- Implemented training programs to enhance staff performance and service quality.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Analyzed sales data to identify trends and drive strategic decision-making for promotions.
- Developed operational strategies that increased efficiency across multiple locations.
- Collaborated with marketing teams to drive brand awareness through local community initiatives.
- Led performance evaluations, providing constructive feedback to support staff development and growth.
Assistant Restaurant Leader
Raising Canes Chicken Fingers
Lakewood, Ohio
02.2024 - Current
- Successfully transferred into a new restaurant and immediately drove improvements in key performance metrics, including customer satisfaction (OSAT), speed of service, and overall crew morale.
- Played a key role in transforming the restaurant into a Training Restaurant elevating standards and operational consistency.
- Trained and developed 6 internal and external employees into management roles, contributing to strong leadership pipeline.
- Mentored and trained a Salery Leader, Showcasing commitment and leadership development and succession planning.
- Acted as the sole Salary Leader in the building, maintaining 5 consecutive weeks of 100% OSAT scores.
- Continued to market and drive in sales from the area.
- Managed full P&L responsibilities while maintaining profitability and operational efficiency.
- Consistently raised performance standards, resulting in Triple Gold Score assessments.
- Oversaw Continuous recruitment, interviewing, and hiring efforts to support staffing needs and team growth.
- Training & Operations Excellence
Restaurant Manager
Raising Canes Chicken Fingers
Brooklyn, Ohio
01.2020 - 01.2024
- Managed daily restaurant operations, ensuring optimal performance, Speed of Service, and adherence to brand standards.
- Monitored and improved customer experience, focusing on Overall Satisfaction (OSAT) score.
- Oversaw food quality to maintain consistency, safety, and compliance with company and health regulations.
- Trained, coached, and developed crew members to build a high-performing, customer-focused team!
- Maintained a clean and organized environment, ensuring equipment was properly maintained and in good working condition.
- Gained hands-on knowledge of all restaurant equipment and developed the ability to self-diagnose issues, reducing maintenance costs.
- Led the creation and implementation of detailed cleaning schedules and task lists, resulting in the highest cleanliness assessment at the time the restaurant had ever achieved.
- Managed inventory and procurement of all smallware's, including buckets, brooms, and other essential tools, ensuring consistent supply and cost control.
Crewmember
Raising Canes Chicken Fingers
Strongsville, Ohio
04.2019 - 01.2020
- Quickly adapted to Raising Canes’s standards and operations, demonstrating strong initiative and enthusiasm.
- Embodied the brand through high energy, a positive attitude and commitment to excellence in guest experience.
- Promoted to Bird Specialist and Certified Trainer through consistent performance and leadership qualities.
- Played a key role in training external Managers in Training (MITs), providing guidance and support to ensure successful integration and development.
- Contributed to crew development by sharing fresh perspectives and encouraging collaboration to align team goals.
- Selected to support New Restaurant Openings, by delivering impactful training and reinforcing company culture from day one.
Education
High School Diploma -
Strongsville High School
Strongsville, Ohio05-2017
Skills
- Team leadership and motivation
- Staff training & planning
- Inventory management
- Recruiting
- Equipment maintenance
- Problem solving and critical thinking
- Attention to detail
- Strong communication
- Adaptability and quick learner
- Marketing
Interests
Swimming, Fishing, Hiking, Travel
Timeline
General Manager
Raising Cane's Chicken Fingers
08.2025 - 04.2026
Assistant Restaurant Leader
Raising Canes Chicken Fingers
02.2024 - Current
Restaurant Manager
Raising Canes Chicken Fingers
01.2020 - 01.2024
Crewmember
Raising Canes Chicken Fingers
04.2019 - 01.2020
High School Diploma -
Strongsville High School