Efficient service provider recognized for strong stress management and customer satisfaction. Experienced in high-volume environments, adept at resolving inquiries and enhancing service strategies to achieve business goals.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Server
Texas Roadhouse
Lexington, Kentucky
01.2024 - 07.2024
Implemented feedback from customers to improve service quality and menu offerings.
Provided exceptional service to high volume of daily customers.
Trained new employees on restaurant procedures and plating techniques.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Representative
Meijer
Lexington, KY
06.2022 - 07.2023
Answered inbound calls, chats and emails to facilitate customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Used approved scripts to de-escalate angry customers during telephone interactions.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.