Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Proctor

Lexington,KY

Summary

Efficient service provider recognized for strong stress management and customer satisfaction. Experienced in high-volume environments, adept at resolving inquiries and enhancing service strategies to achieve business goals.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Server

Texas Roadhouse
Lexington, Kentucky
01.2024 - 07.2024
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Customer Service Representative

Meijer
Lexington, KY
06.2022 - 07.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Associate of Arts - Medical Administration

Bluegrass Community And Technical College
Lexington, KY
12-2026

Associate of Science - Cybersecurity

Northern Kentucky University
Newport, KY

Skills

  • Scheduling
  • Complaint resolution
  • Computer proficiency
  • Building rapport
  • Stress management
  • CRM software proficiency
  • Multitasking and organization
  • Performance improvement
  • Team collaboration
  • Point of sale (POS) system operations
  • Server training

Languages

Spanish
Limited
French
Elementary

Timeline

Server

Texas Roadhouse
01.2024 - 07.2024

Customer Service Representative

Meijer
06.2022 - 07.2023

Associate of Arts - Medical Administration

Bluegrass Community And Technical College

Associate of Science - Cybersecurity

Northern Kentucky University
Alexander Proctor