ALEXANDER QUINN
Woodbridge,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Moxy Hotel
2023.10 - 2024.06
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Used internal software to process reservations, check-ins and check-outs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Server/Banquet Bartender
Moxy Hotel
2023.07 - 2024.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Banquet Bartender
Great Performances Catering and Events
2021.08 - 2023.06
- Deliver exceptional, friendly and fast service that exceeds guests expectations
- Accurately records orders and partners with team members to serve food and beverages
- Efficiently set up and break down stations and dining rooms
- Supervisor of cocktail hour which included delegating passed hors d'oeuvre and cocktails, designing buffet set up, food running and maintaining full guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Store Manager
Lidl
2020.08 - 2021.05
- Provide top-notch service for all customers in all areas of the store
- Stock shelves and ensure the store is always clean and neat
- Operate cash register accurately
- Maintain standards of quality and freshness when handling all products
- Assist with various tasks as a member of the store management team
- Responsible for the efficient operations of the store
- Supervise and direct a team of one or more employees.
Assistant Kitchen Manager/Food and Beverage Manager
Cavalier Yacht and Golf Club
2013.11 - 2020.08
- Oversee all aspects of kitchen operations
- Prepared food, manage staff, ensure customer satisfaction, train new employees, and supervise inventory
- Worked front of house include Hosting, serving and basic bartending
- Assisted in opening and managing new restaurant location located on property.
Education
Green Run High School
Virginia Beach, VA01.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
References
Available Upon Request
Timeline
Front Desk Agent
Moxy Hotel
2023.10 - 2024.06
Server/Banquet Bartender
Moxy Hotel
2023.07 - 2024.06
Server/Banquet Bartender
Great Performances Catering and Events
2021.08 - 2023.06
Assistant Store Manager
Lidl
2020.08 - 2021.05
Assistant Kitchen Manager/Food and Beverage Manager
Cavalier Yacht and Golf Club
2013.11 - 2020.08
Green Run High School
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