Alexander Roth
Nashville
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Fanatics
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Event Operations Technician
Belmont University
06.2021 - 01.2024
- Acted as support with audio, video, and lighting for sports events, meetings, and conferences at Belmont University while leading crews of workers and students.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Studio Staff Engineer
Belmont University
09.2020 - 04.2021
- Acted as support for Audio 2 students as they complete class assignments answering any questions they have
- Maintained studio equipment and clean studios.
- Ensured compliance with regulatory requirements by diligently reviewing documentation and implementing necessary modifications.
Sales Associate
Ace Hardware
06.2018 - 08.2020
- Assisted customers in solving issues and finding the right items to help them
- Assembled larger items such as grills, porch swings, benches, ect. to manufacturer specifications
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Intern
Morris Light And Sound
01.2020 - 04.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Receptionist
Belmont University
08.2018 - 05.2019
- Managed studio assignment process making sure people signed up for studio time and sign in to use the studios
- Welcomed people entering the studio and responded to phone inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Intern
Acutrak Solutions
06.2016 - 08.2016
- Set up audio systems for outdoor and indoor music festivals to the specifications of my employer
- Safely handled audio hardware and cables during packing and unpacking.
- Repaired equipment and storage spaces as need
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Science - Audio Engineering Technology
05.2021
- Phi Mu Alpha Sinfonia Member
- Tau Beta Sigma Member
- Study Abroad: Belfast, Ireland; Live Sound Recording
Skills
- Problem-solving skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Goal-Oriented
- Reliable and punctual
- Multi-tasking strength
Certification
- Certified Dante Level 3, Audinate
Timeline
Sales Associate - Fanatics
01.2024 - Current
Event Operations Technician - Belmont University
06.2021 - 01.2024
Studio Staff Engineer - Belmont University
09.2020 - 04.2021
Intern - Morris Light And Sound
01.2020 - 04.2020
Receptionist - Belmont University
08.2018 - 05.2019
Sales Associate - Ace Hardware
06.2018 - 08.2020
Intern - Acutrak Solutions
06.2016 - 08.2016
Belmont University - Bachelor of Science, Audio Engineering Technology