Alexander Grant Sekora
Phoenix,Arizona
Summary
- 10+ years of hands on automotive experience
- 10+ years of cash handling experience
- 10+ years of customer service experience
- 1 year of roadside towing experience
Overview
14
14
years of professional experience
Work History
Service Administrator
RideNow Powersports
Phoenix, AZ
01.2025 - 03.2026
- Create internal documentation for trade in & auction vehicles to be evaluated by technicians.
- Relay technician evaluation, repair & reconditioning requirements, and workflow progress with sales team.
- Communicate with multiple departments to ensure that replacement parts are being sourced and ordered in accordance with strict timelines and budget constraints.
- Monitor store inventory for vehicles with recalls and other safety issues and arrange for inside & outside service when required.
- Manage daily flow of work through the shop, set repair priorities, and ensure that vehicles are repaired currently and on time.
- Ensure that the shop adheres to safety regulations, handles and oversees shop equipment maintenance, and keeps & maintains accurate service records.
- Assist with training, scheduling, and conducting performance reviews with technicians, advisors, & support staff.
- Assist with resolving customer complaints, explaining complex repairs, and building rapport to ensure satisfaction.
- Assist with payroll & scheduling operations.
- Managed service appointments and customer inquiries efficiently.
- Assisted technicians with service documentation and workflow coordination.
- Processed warranty claims and maintained accurate records for customer files.
- Communicated with customers regarding service updates and completion timelines.
- Scheduled routine maintenance and repairs for various powersport vehicles.
- Collaborated with the sales team to support customer needs and service requests.
- Maintained inventory of parts and supplies for smooth operations.
- Ensured compliance with company policies and safety standards in all tasks.
- Answered incoming calls from customers regarding technical inquiries and services.
- Maintained accurate inventory of parts used in service operations.
Assistant Service Manager
AutoNation Chrysler Dodge Jeep RAM of NorthPhoenix
Phoenix, AZ
09.2023 - 01.2025
- Arrange and schedule drop offs and pickups of customers' vehicles.
- Relay customer complaints and requests to service technicians.
- Communicate repair information and technical data to customers in a way they can understand.
- Upsell services and products.
- Submission of documents necessary to facilitate warranty claims.
- Collect payments from customers and warranties.
Driver/Service Advisor
RideNow Powersports of Phoenix
01.2022 - 01.2023
- Arrange and schedule transport of vehicles and parts to customers, dealerships, and vendors.
- Relay customer complaints and requests to service writers and technicians.
- Relay repair information to customers.
- Upsell products and services.
- Transfer payments, technology, and sensitive documentation.
Driver/Service Advisor
RideNow Powersports of Phoenix
01.2018 - 01.2022
- Arrange and schedule transport of vehicles and parts to customers, dealerships, and vendors.
- Relay customer complaints and requests to service writers and technicians.
- Relay repair information to customers.
- Upsell products and services.
- Transfer payments, technology, and sensitive documentation.
Tow Truck Operator
Quik Pik All Over Towing, Phoenix
01.2017 - 01.2018
- Provide fast and courteous service to roadside members and local police departments.
- Operate a tow truck in a safe and efficient manner.
- Compete service calls such as lockouts, jumpstarts, fuel deliveries, and tire changes.
- Maintain and report equipment as needed.
Delivery Driver
Diligent Delivery Systems, Phoenix
01.2015 - 01.2016
- Deliver new autoparts to local shops.
- Collect payments and process returns.
- Provide courteous customer service.
Delivery Driver/CSR
Papa John's International Inc., Phoenix
01.2012 - 01.2015
- Deliver hot food in a timely manner.
- Take new orders and process payments for current orders.
- Maintain the cleanliness of the delivery vehicle and restaurant.
Gold Agent
Hertz
01.2022
- Confirm and record customer information.
- Sell products and services.
- Collect payments and process paperwork.
Education
High School -
North Canyon High School
Phoenix, ArizonaTimeline
Service Administrator
RideNow Powersports
01.2025 - 03.2026
Assistant Service Manager
AutoNation Chrysler Dodge Jeep RAM of NorthPhoenix
09.2023 - 01.2025
Driver/Service Advisor
RideNow Powersports of Phoenix
01.2022 - 01.2023
Gold Agent
Hertz
01.2022
Driver/Service Advisor
RideNow Powersports of Phoenix
01.2018 - 01.2022
Tow Truck Operator
Quik Pik All Over Towing, Phoenix
01.2017 - 01.2018
Delivery Driver
Diligent Delivery Systems, Phoenix
01.2015 - 01.2016
Delivery Driver/CSR
Papa John's International Inc., Phoenix
01.2012 - 01.2015
High School -
North Canyon High School