Alexander Villalobos
Arlington,VA
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer loyalty at Market Grille. Skilled in customer service and leveraging computer skills to achieve significant savings and improve team performance. Excelled in mentoring roles at The Cheesecake Factory Bakery, demonstrating exceptional time management and attention to detail.
Overview
16
16
years of professional experience
Work History
Associate
Market Grille
04.2023 - 06.2024
- Enhanced operational efficiency, implementing new software tools across departments.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
Restaurant Busser
Yard House
01.2021 - 02.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Senior Team Leader
The Cheesecake Factory Bakery
03.2008 - 07.2019
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
Education
GED -
Van Nuys High School
Van Nuys, CA04-2006
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Customer service orientation
Timeline
Associate
Market Grille
04.2023 - 06.2024
Restaurant Busser
Yard House
01.2021 - 02.2022
Senior Team Leader
The Cheesecake Factory Bakery
03.2008 - 07.2019
GED -
Van Nuys High School
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