Alexander Wilson
Lewis Center,Ohio
Summary
Dynamic Shift Lead Manager with a proven track record at Driven Brands, enhancing customer satisfaction and optimizing inventory by up to 30%. Excelled in team motivation and interpersonal skills, fostering a culture of excellence and safety. Skilled in employee training and policy enforcement, significantly improving operational efficiency and team performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Driven Shift Lead Manager with 3 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Driven Brands
12.2021 - 08.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Olentangy High School
Lewis Center, OH05.2023
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Sales Strategies
- Cash Handling
- Opening and closing procedures
- Accurate money handling
- Team Development
- Training and mentoring
- Relationship Building
- Interpersonal Skills
Timeline
Shift Lead Manager
Driven Brands
12.2021 - 08.2024
High School Diploma -
Olentangy High School
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