Alexander Lopez
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
05.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Clerk
QuikTrip
05.2019 - 10.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
- Learned duties for various positions and provided backup at key times.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Sales Consultant
Office Max
07.2017 - 05.2020
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2025
High School Diploma -
Juan Seguin High School
Arlington, TX06.2019
Skills
- Customer Satisfaction
- Policy and Procedure Adherence
- POS Transactions
- Credit Card Applications
- Rewards Quota Achievement
- Membership Inquiries and Referrals
- Customer Data Confidentiality
- Billing Adjustments and Refunds
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Experience Representative
Nordstrom Rack
05.2021 - Current
Store Clerk
QuikTrip
05.2019 - 10.2021
Sales Consultant
Office Max
07.2017 - 05.2020
Associate of Arts -
Tarrant County College District
High School Diploma -
Juan Seguin High School