Avid gamer at a high level over the years (PC gamer)
Alpha/Beta test games in development from time to time
Hiking in North Carolina
Alexander (Sasha) Wise
Charleston,SC
Summary
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Bishop Gadsden. Proven ability to resolve complaints swiftly, enhancing satisfaction and loyalty. Adept in team collaboration and service prioritization, driving continuous improvement in service delivery and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
Server
Bishop Gadsden
08.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Collaborated with staff to streamline order delivery and uphold quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new team members on service protocols, contributing to improved efficiency and teamwork.
- Implemented feedback mechanisms to gather guest insights, driving continuous improvement in service delivery.
- Coordinated with management to resolve guest complaints swiftly, reinforcing positive dining experiences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
Publix
07.2014 - 12.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and promoting brand loyalty.
- Streamlined communication processes between departments, improving response times for customer issues.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
- Collaborated with team members to develop strategies for reducing response times and increasing efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Charleston County School of The Arts
Charleston, SCSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Service prioritization
- Team collaboration
- Sales techniques
- Quality control
- Relationship management
- Regulatory compliance
- Server training
Interests
Timeline
Server
Bishop Gadsden
08.2022 - Current
Customer Service Representative
Publix
07.2014 - 12.2018
High School Diploma -
Charleston County School of The Arts