Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandr Ermilov

District Heights,MD

Summary

Dynamic Bartender Shift Manager with a proven track record at Death Punch Bar/Shibuya Eatery and Gazuza Lounge, excelling in customer relationship management and event planning. Recognized for enhancing guest experiences and driving sales through innovative promotions. Skilled in inventory management and fostering team leadership, and beverage preparation, ensuring compliance with alcohol safety regulations while maintaining a vibrant atmosphere.

Overview

7
7
years of professional experience

Work History

Bartender Shift Manager

Gazuza Lounge
Washington, DC
01.2025 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Delivered outstanding customer service by resolving customer complaints promptly and efficiently.
  • Implemented health codes and safety regulations ensuring compliance with state laws.
  • Oversaw bar inventory levels, procured supplies, and ensured cleanliness of all glassware.
  • Collaborated with suppliers on product deliveries, pricing resolutions, discounts, and promotional offers.
  • Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
  • Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
  • Supervised cleanliness of guest service areas before, during and after service.

Bartender/Manager

Death Punch Bar/Shibuya Eatery
Washington, DC
12.2022 - 01.2025
  • Facilitated exceptional customer service at all times while assisting patrons.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
  • Mentored new bartenders on efficient drink preparation and effective upselling techniques.
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
  • Validated bar area's cleanliness and appropriate arrangement.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Bartender Shift Manager

Gazuza Lounge
Washington, DC
01.2021 - 12.2022
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Delivered outstanding customer service by resolving customer complaints promptly and efficiently.
  • Implemented health codes and safety regulations ensuring compliance with state laws.
  • Oversaw bar inventory levels, procured supplies, and ensured cleanliness of all glassware.
  • Collaborated with suppliers on product deliveries, pricing resolutions, discounts, and promotional offers.
  • Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
  • Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
  • Supervised cleanliness of guest service areas before, during and after service.

Server

Annie's Paramount Steak House
Washington, DC
11.2018 - 01.2021
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Psychology/Cultural Anthropology

Voronezh State University
Voronezh, Russia
08-2014

Skills

  • Problem solving
  • Team leadership
  • Changing beer kegs
  • Outgoing personality
  • Professional appearance
  • Hospitality service expertise
  • Inventory management
  • Alcohol safety compliance
  • Event planning
  • Staff scheduling
  • Drink preparation
  • Customer relationship management
  • Strong multitasking
  • Cleanliness and hygiene
  • Classic cocktails

Languages

English
Full Professional
Russian
Native/ Bilingual

Timeline

Bartender Shift Manager

Gazuza Lounge
01.2025 - Current

Bartender/Manager

Death Punch Bar/Shibuya Eatery
12.2022 - 01.2025

Bartender Shift Manager

Gazuza Lounge
01.2021 - 12.2022

Server

Annie's Paramount Steak House
11.2018 - 01.2021

Psychology/Cultural Anthropology

Voronezh State University

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