Alexandra Berno
Portsmouth
Summary
Driven and compassionate individual with a natural ability to connect with and support others. Possesses foundational knowledge of social work principles and conflict resolution, along with strong organizational and communication skills. Committed to fostering positive outcomes and making a meaningful impact on clients' lives.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dash Thru Convenience Store
03.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Crew Member
GIOVANNI'S PIZZA
10.2022 - 02.2024
- Answer phones
- Provide excellent customer service
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaning and stocking
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Assistant Manager
Star Car Wash
07.2021 - 11.2021
- Assure excellent customer experience for every customer, every time
- Assist Site Manager
- Ability to learn quickly
- Effective oral and written communication skills
- Strong interpersonal skills
- Personally handle customer complaints or issues
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Constant training of associates, ensures associates are fully trained in all aspects of current job
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensure all services are performed according to quality and speed of service guidelines
- Developed strong working relationships with staff, fostering a positive work environment.
- Anticipate customers and location needs by constantly evaluating environment and guests for visual cues
Assistant Manager
5 Star Car Wash
04.2021 - 07.2021
- Provide Customer Service
- Teamwork
- Prepping and Drying Vehicles
- Sell/Manage Passes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Server/Hostess
Cruisin Café
02.2018 - 06.2018
- Greeting customers
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
- Processing payments and handling cash and credit transactions
- Demonstrated creativity by developing brand new menus for the restaurant
- Introduced customers to new menu items and successfully built and fostered customer relationships
Education
Certification - Business
Pickaway-Ross Career & Technology Center
Chillicothe, OH08.2004
High school diploma - undefined
Chillicothe High School
Chillicothe, OH08.2004
Skills
- Cleaning Experience
- Leadership
- Supervising Experience
- Inventory
- Assistant Manager Experience
- Retail Management
- Microsoft Word
- Cash Handling
- Sales
- Communication Skills
- Store Management Experience
- Serving
- Inventory Control
- Management
- Training
- Car Wash
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
Assessments
- Teamwork: Interpersonal skills — Proficient
- July2021
- Responding to challenging team situations at work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Representative
Dash Thru Convenience Store
03.2024 - 01.2025
Crew Member
GIOVANNI'S PIZZA
10.2022 - 02.2024
Assistant Manager
Star Car Wash
07.2021 - 11.2021
Assistant Manager
5 Star Car Wash
04.2021 - 07.2021
Server/Hostess
Cruisin Café
02.2018 - 06.2018
High school diploma - undefined
Chillicothe High School
Certification - Business
Pickaway-Ross Career & Technology Center