Alexandra Betzares
Virginia Beach,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining front office operations, demonstrated during my tenure at Cole Chevy. Expert in leveraging exceptional communication and time management skills to achieve operational excellence. Increased patient adherence by 30% at HHC, showcasing my ability to blend administrative support with empathetic customer service.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Cole Chevy
Tazewell, VA
10.2020 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Healthcare Associate
HHC
Tazewell, VA
02.2015 - 08.2020
- Improved patient satisfaction by providing compassionate and attentive care.
- Contributed to organizational success by providing exceptional customer service and cultivating positive relationships with patients, families, and healthcare partners.
- Reduced hospital readmission rates with thorough patient education and follow-up care.
- Facilitated the transition from hospital to home for patients by coordinating discharge planning and arranging necessary support services.
- Enhanced patient safety through diligent monitoring and accurate documentation of vital signs, medications, and treatments.
- Increased patient adherence to treatment plans by building trust and rapport through empathetic communication.
Sales Representative
Pierce Pools and Spas
Henrico, Va
05.2006 - 11.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
West Broad Honda
Henrico, Va
01.2011 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Filing
- Administrative Support
- Office Administration
- Confidentiality handling
- Skilled in Software
- Meeting Scheduling
- Multi-Line Telephone Systems
Timeline
Front Desk Receptionist
Cole Chevy
10.2020 - 03.2024
Healthcare Associate
HHC
02.2015 - 08.2020
Customer Service Representative
West Broad Honda
01.2011 - 12.2014
Sales Representative
Pierce Pools and Spas
05.2006 - 11.2010