Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Bienenfeld

Berkley,MI

Summary

Organized and adaptable restaurant professional with expertise in time management and decision-making. Experienced in training staff and maintaining a clean, inviting environment, committed to delivering exceptional service and enhancing guest experiences. Skilled in managing multiple tasks with effective communication.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Ronin Sushi
Royal Oak, Michigan
04.2021 - Current
  • Greeted customers, answered questions, and recommended specials to enhance dining experience and boost sales.
  • Coordinated with waitstaff to ensure smooth guest transitions.
  • Resolved guest complaints with professionalism and care, ensuring satisfaction and repeat visits.
  • Trained new hostesses on procedures and customer service standards.
  • Collaborated with serving staff, food runners, and bussers to maintain a presentable dining room and optimize guest satisfaction.

Server

Lochmoor Country Club
Grosse Pointe Woods, Michigan
04.2025 - 08.2026
  • Welcomed guests with personable attitude, delivered beverage orders, and provided menu guidance to enhance dining experience.
  • Took orders from customers, accurately recorded them into the point of sale system, and communicated them to kitchen staff.
  • Served cocktails, beverages, and selected dishes promptly and accurately.
  • Managed multiple tables simultaneously, ensuring timely service and high customer satisfaction.
  • Regularly checked poolside areas for cleanliness; removed empty glasses or bottles from tables; wiped down surfaces; replenished necessary items.
  • Cultivated relationships with regular customers, fostering loyalty and encouraging repeat visits.

Halfway House Attendent

Lochmoor Country Club
Grosse Pointe Woods, Michigan
04.2025 - 08.2025
  • Ensured outdoor halfway house cleanliness and organization, enhancing guest experience during daily operations.
  • Prepared cocktails from bar recipes and served wine, and bottled beer efficiently.
  • Operated cash register and point of sale system for transactions and made proper change for cash transactions.
  • Cultivated strong relationships with course regulars through warm, personable interactions, fostering a welcoming atmosphere.

Education

Bachelor of Science - Psychology

Western Michigan University
Kalamazoo, MI
08-2024

Skills

  • Customer service
  • Conflict resolution
  • Guest relations
  • Effective communication
  • Judgment and decision making
  • Time management

Timeline

Server

Lochmoor Country Club
04.2025 - 08.2026

Halfway House Attendent

Lochmoor Country Club
04.2025 - 08.2025

Restaurant Hostess

Ronin Sushi
04.2021 - Current

Bachelor of Science - Psychology

Western Michigan University
Alexandra Bienenfeld