Alexandra Bonnet
The Bronx,NY
Summary
Seeking to expand experience in the professional field of business and human resources. Well-qualified Leasing Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Leasing Assistant
TF Cornerstone
08.2023 - Current
- Responsible for correspondence and tours for 2 properties: Plaza East (340 E 34th) and Fairfax (201 E 69th)
- Main responsibilities include taking calls, responding to emails, coordinating scheduling for tours
- Daily Responsibilities: When there is visitor must sign them in and take information own to report for daily traffic
- Apartments with vacancy are shown, questions answered about building and basic apartment knowledge (knowing when is out of scope of knowledge and need to be referred to either Leasing Agent or Specialist)
- After units are shown, taking visitors to view amenities (rooftop, gym, laundry room)
- After tour emails are then sent, where information is sent out for application process.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
Citizen Content Agent
City of Albuquerque
06.2022 - 07.2023
- Answer 70-100 calls day
- Pull information from several tools including city website, sharepoint, emails and supervisors on duty
- Resolve caller issues quickly and thoroughly.
- Handle and promptly resolve customer complaints to maintain professional relationships.
- Make service requests for callers through 29 departments of city, as well as answer questions
- Make great use of multi tasking skills as there is ticketing system for every call answered, as well as hand written versions for own record, quality system to check and improve call taking skills, system to show state (not ready, ready, break, etc)
- Excellent customer service with specific scripts and expectation to remain professional and positive at all times.
Food Delivery
DoorDash
09.2020 - 11.2020
- Work self set schedule of 2-4 hours 4-5 days week
- Customer rating of 4.88/5
- 95% Acceptance rate
- 100% Completion rating
- 94% on time or early
- Communicate with servers and chef to expedite food delivery.
- Assist wait staff with timely food delivery and guest requests.
Retail Operations
Universal Studios Orlando—Wizarding World of Harry Potter
07.2010 - 04.2012
- Up-sales of merchandise with specific sales goals identified prior to shift starting
- Keeping area clean and stocked while giving directions to guests for specific venues of park and surrounding area
- Cash handling and register use including drops larger than $1000 and vault co-responsibilities
- Managing package pickups which includes customers who want their items sent to hotels or their homes
- Extensive knowledge about franchise of Harry Potter including both book and film facts.
- High standard of customer service due to high profile guests, guests from many different countries and guests with variety of special needs
- Must stay in theme and adhered to strict guidelines including uniforms and personal belongings.
- Improve store efficiency by streamlining retail operations processes and procedures.
- Streamline retail operations by implementing efficient project management processes and tools.
Education
Bachelor of Arts - Business Administration
UNM-Anderson School of Business
Albuquerque, NM12.2022
Associate of Science - Integrated Studies
CNM-Central New Mexico Community College
Albuquerque, NM05.2020
Associate of Arts - General Education
CNM-Central New Mexico Community College
Albuquerque, NM05.2020
Associate of Arts - Liberal Arts And General Studies
CNM-Central New Mexico Community College
Albuquerque, NM05.2019
Skills
- Property Inspections
- Client Relationship Building
- Follow-up Coordination
- Document Preparation
- Customer Service
- Clear Communication
- Telephone and email etiquette
- Cash Handling
- Unit inspection
- Positive Attitude
- Problem-Solving
Timeline
Leasing Assistant
TF Cornerstone
08.2023 - Current
Citizen Content Agent
City of Albuquerque
06.2022 - 07.2023
Food Delivery
DoorDash
09.2020 - 11.2020
Retail Operations
Universal Studios Orlando—Wizarding World of Harry Potter
07.2010 - 04.2012
Bachelor of Arts - Business Administration
UNM-Anderson School of Business
Associate of Science - Integrated Studies
CNM-Central New Mexico Community College
Associate of Arts - General Education
CNM-Central New Mexico Community College
Associate of Arts - Liberal Arts And General Studies
CNM-Central New Mexico Community College