Alexandra Brown
Dallas,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
JC Penny Warehouse
Waukesha, WI
03.2022 - 01.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Cashier
Walmart
Brookfield, WI
04.2018 - 10.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service Representative
Time Warner Cable
Milwaukee, WI
01.2014 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Resident Care Assistant
Brown's Transitional Development Foundation
Milwaukee, WI
08.2008 - 12.2014
- Assisted in the development of individualized care plans for each resident.
- Participated in team meetings to discuss new developments or changes in services provided to residents.
- Observed and documented any abnormal behaviors or symptoms of illness.
- Ensured that all medications were administered properly according to physician orders.
- Transported residents safely to doctor appointments and other events outside of the facility.
- Assisted in meal preparation when necessary for those who needed help eating meals.
- Maintained accurate documentation regarding patient care on electronic medical records system.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI01-2010
Skills
- Order Fulfillment
- Deliverables Coordination
- Calm Demeanor
- Customer Service Excellence
- Customer Complaint Resolution
- Adherence To High Customer Service Standards
- Timely Order Fulfillment
- Online Chat And Email
- Inbound And Outbound Calling
Timeline
Customer Service Representative
JC Penny Warehouse
03.2022 - 01.2024
Cashier
Walmart
04.2018 - 10.2020
Customer Service Representative
Time Warner Cable
01.2014 - 03.2018
Resident Care Assistant
Brown's Transitional Development Foundation
08.2008 - 12.2014
High School Diploma -
Milwaukee Area Technical College
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