Alexandra Cardenas
Weslaco,TX
Summary
Motivated and friendly with significant experience in delivering exceptional customer service. Quick-learner with excellent skills in listening, communication, and organization. Seeking part-time position to enhance skills and gain more experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Mercedes, TX
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Security Guard
Allied Universal
Harlingen, TX
02.2023 - 05.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Brand Ambassador
Aerie By American Eagle Outfitters
Mercedes, TX
08.2022 - 10.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Showed understanding of customer's personal style and preferences when offering product advice.
Sales Associate
Gap Factory Store
Mercedes, TX
08.2021 - 02.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
True Religion
Mercedes, TX
10.2021 - 11.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
Security Guard
Allied Universal Security Services
Harlingen, TX
09.2019 - 08.2020
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Server/Cashier
Buffalo Wild Wings
Weslaco, TX
07.2019 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Student Worker
University Of Texas Rio Grande Valley
Edinburg, TX
01.2019 - 05.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Barista
Barnes & Noble
McAllen, TX
10.2018 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Student Worker
South Texas College
Weslaco, TX
01.2017 - 12.2017
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling student records or personal data.
- Improved customer satisfaction with prompt responses to inquiries via phone, email, or in-person visits.
- Developed strong relationships with campus partners to facilitate collaboration on joint initiatives or projects.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05.2020
Associate of Arts - Criminal Justice
South Texas College
Weslaco, TX12.2017
Skills
- Customer Service
- Time Management
- Report Writing
- General security
- Problem-solving skills
Certification
- Unarmed Security License - 03/10/2023-02/08/2025
Timeline
Sales Associate
Bath & Body Works
09.2023 - Current
Security Guard
Allied Universal
02.2023 - 05.2023
Brand Ambassador
Aerie By American Eagle Outfitters
08.2022 - 10.2022
Sales Associate
True Religion
10.2021 - 11.2021
Sales Associate
Gap Factory Store
08.2021 - 02.2022
Security Guard
Allied Universal Security Services
09.2019 - 08.2020
Server/Cashier
Buffalo Wild Wings
07.2019 - 08.2019
Student Worker
University Of Texas Rio Grande Valley
01.2019 - 05.2019
Barista
Barnes & Noble
10.2018 - 12.2018
Student Worker
South Texas College
01.2017 - 12.2017
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Arts - Criminal Justice
South Texas College