Alexandra Castelo
Portland,OR
Summary
Dynamic supervisor with proven expertise in customer service and team management. Known for enhancing customer experiences and training staff to achieve high satisfaction rates.
Overview
11
11
years of professional experience
Work History
Supervisor
Lowe's
Tigard, Oregon
06.2023 - 01.2026
- Collaborated with team to optimize store layout and enhance customer experience.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Managed inventory levels and organized stock for efficient workflow.
- Trained new employees on product knowledge and customer service techniques.
- Supervised daily operations and ensured compliance with company policies.
Head Cashier
Home Depot
Las Vegas, Nevada
06.2015 - 10.2022
- Managed cash register operations and ensured accurate transactions.
- Coordinated daily cash drawer reconciliations for all cashiers.
- Supervised and trained cashier staff on customer service protocols.
- Assisted customers with product inquiries and returns efficiently.
- Maintained cleanliness and organization of checkout area at all times.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Sales Associate
Target
Las Vegas, Nevada
10.2017 - 01.2018
- Collaborated with team members to restock merchandise regularly.
- Supported inventory management by tracking stock levels accurately.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Some College (No Degree) -
Portland Community College
Portland, Oregon, ORSkills
- Inventory management
- Customer service
- Team supervision
- Staff training
- Cash handling
- Customer relationship management
- Bilingual communication
Languages
Spanish
Full Professional
Accomplishments
Credit Cards
Timeline
Supervisor
Lowe's
06.2023 - 01.2026
Sales Associate
Target
10.2017 - 01.2018
Head Cashier
Home Depot
06.2015 - 10.2022
Some College (No Degree) -
Portland Community College