Alexandra Castillo
Fort Walton Beach,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bealls Florida
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Billing Specialist
AWS, Amazon Web Services
01.2022 - 09.2022
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
DXC Technology
11.2019 - 01.2022
- Assist customers with their life insurance policies.
- File death claims and help with the process of claiming death benefits.
- Calculate the minimum loan amount available, process surrenders, loans, values and invoices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Cigna
08.2019 - 11.2019
- Listen attentively to customer needs to ensure a positive customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recommend solutions and followed up proactively whenever necessary.
Technical Support Representative
Convergys, AT&T
08.2018 - 07.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
Costa Rica Sky Adventures
11.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Liceo De Heredia
Heredia, Costa Rica01.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Bealls Florida
10.2022 - Current
Billing Specialist
AWS, Amazon Web Services
01.2022 - 09.2022
Customer Service Representative
DXC Technology
11.2019 - 01.2022
Customer Service Representative
Cigna
08.2019 - 11.2019
Technical Support Representative
Convergys, AT&T
08.2018 - 07.2019
Customer Service Representative
Costa Rica Sky Adventures
11.2017 - 05.2018
High School Diploma -
Liceo De Heredia