Alexandra Castillo
Bealls Florida
Fort Walton Beach,FL
2
Languages
9
years of professional experience
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Work History
Sales Associate
4 Years 1 Month- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Billing Specialist
8 Months- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
2 Years 2 Months- Assisted customers with their life insurance policies.
- Filed death claims and help with the process of claiming death benefits.
- Calculated the minimum loan amount available, process surrenders, loans, values and invoices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
3 Months- Listened attentively to customer needs to ensure a positive customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recommend solutions and followed up proactively whenever necessary.
Technical Support Representative
11 Months- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
6 Months- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Bealls Florida
10.2022 - CurrentRead More
Billing Specialist
AWS, Amazon Web Services
01.2022 - 09.2022Read More
Customer Service Representative
DXC Technology
11.2019 - 01.2022Read More
Customer Service Representative
Cigna
08.2019 - 11.2019Read More
Technical Support Representative
Convergys, AT&T
08.2018 - 07.2019Read More
Customer Service Representative
Costa Rica Sky Adventures
11.2017 - 05.2018Read More
Liceo De Heredia
High School Diploma
Read More